Setting up Delegate Email Accounts

Description

This article provides instructions on how to set up a delegate for a ISU email account at Idaho State University (ISU).
Responsible parties can now set up and manage their delegates. Delegates may answer department emails via delegate access.

Guide Navigation

How to Reset a password on a Delegate account (Account manager only)

  2. Enter the username of the delegate account.
  3. Enter known password or select reset password.
  4. Select Passwords.
  5. Enter a new password.
  • Note: ISU Passwords expire every 6 months. The manager of the account will receive notice of this expiration.

Adding / Removing Delegates 

  1. Log in to the Delegate Email through Gmail (external link).

    • Note: this is NOT your personal ISU email.
  2. Select the Gear Icon.
  3. Select See all settings from the drop-down menu.
  4. Select the Accounts tab from the top bar.
  5. Select Add another account next to Grant access to your account.
  6. Enter the email address of the individual whom you want to be able to access your email account.
  7. Select the Next Step button.
  8. Select Send email to grant access.
    • Note: You and the delegate will receive similar emails.
  9. Select the accept request link, and you will receive another message.
    • Note: To see if the delegate has confirmed access to your account:
  10. Look at the Accounts tab in Settings.
  11. Next to the delegate's email account, you will see either accepted or pending.
  • Note: Any messages someone else sends from your account will have your name listed in addition to the other person's name, so they'll show the sender as Your Name (sent by Delegate).

Accessing as a Delegate

  1. Visit Gmail (external link)
  2. Select the profile picture.
  3. Select the Delegate account with a key next to it.

Notes:

  • It can take 30+ minutes for delegates to see changes to their account, and they may need to log out and back in to see the delegated account.​​​​​​
  • Any messages you send from your account on behalf of another person will have your name listed in addition to the other person's name, so they'll show the sender as Their Name (sent by Delegate).
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