Setting up Delegate Email Accounts

Issue / Question

How to set up delegates to a ISU email account.

Environment
  • Platform
    • Google Mail
  • Audience Affected
    • Staff
Resolution

Responsible parties can now set up and manage their own delegates. Delegates may answer department emails via delegate access.

How to set up Delegates
  1. Log into your ISU Gmail account
  2. Select the Gear Icon in the upper right-hand corner
  3. Select See all settings from the drop-down menu
  4. Select the Accounts tab from top bar
  5. Select Add another account next to Grant access to your account:
  6. Enter the email address of the individual who you want to be able to access your email account
  7. Select Next Step >> button
  8. Select Send email to grant access
    • Note: You and the delegate will receive similar emails.
  9. Select the accept request link and you will receive another message

Note: To see if the delegate has confirmed access to your account:

  1.  Look at the Accounts tab in Settings
  2. Next to the delegate's email account you will see either accepted or pending 

Note: Any messages someone else sends from your account will have your name listed in addition to the other person's name, so they'll show the sender as: Your Name (sent by Delegate).

Delegate
  1. To Access Delegate Account
    • Click Drop-down arrow on email address in upper right corner
    • Select New Gmail Inbox without Hangouts or settings options

​​​​​​​Note: It can take 30+ minutes for delegate to see changes to their account and may need to log out and back in to see the delegated account.​​​​​​ 

Note: Any messages you send from your account on behalf of another person will have your name listed in addition to the other person's name, so they'll show the sender as: Their Name (sent by Delegate).


For additional assistance, please contact Information Technology Services - Client Experience & Solutions Group at (208) 282-4357 or through chat

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Details

Article ID: 61440
Created
Tue 8/28/18 5:20 PM
Modified
Fri 9/24/21 9:27 AM