Setting up Delegate Email Accounts

Issue / Question
How to set up delegates to an ISU email account.
  • How do I set up email delegate accounts? 
  • What do email delegates do?
  • How do I access a delegate email?
  • Platform
    • Google Mail
  • Audience Affected
    • Staff
Responsible parties can now set up and manage their delegates. Delegates may answer department emails via delegate access.
How to set up Delegates
  1. Log into the Delegate Email 
    • Note: this is NOT your personal ISU email
  2. Click the Gear Icon (upper right-hand corner)
  3. Select See all settings from the drop-down menu
  4. Click the Accounts tab from the top bar
  5. Select Add another account next to Grant access to your account:
  6. Enter the email address of the individual who you want to be able to access your email account
  7. Click the Next Step >> button
  8. Select Send email to grant access
    • Note: You and the delegate will receive similar emails.
  9. Click the accept request link, and you will receive another message.
    • Note: To see if the delegate has confirmed access to your account:
  10. Look at the Accounts tab in Settings
  11. Next to the delegate's email account, you will see either accepted or pending 
Note: Any messages someone else sends from your account will have your name listed in addition to the other person's name, so they'll show the sender as Your Name (sent by Delegate).
  1. To Access the Delegate Account
    • Click the drop-down arrow on the email address in the upper right corner
    • Select New Gmail Inbox without Hangouts or settings options
Note: It can take 30+ minutes for delegates to see changes to their account, and they may need to log out and back in to see the delegated account.​​​​​​ 
Note: Any messages you send from your account on behalf of another person will have your name listed in addition to the other person's name, so they'll show the sender as Their Name (sent by Delegate).
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Article ID: 61440
Tue 8/28/18 5:20 PM
Mon 12/11/23 9:32 AM