1. Knowledge Base
  2. Students
  3. Internet Access
  4. Clearing Cache and Cookies

Clearing Cache and Cookies

Issues/Questions
If you are unsure how to clear your Cache and Cookies, here are step-by-step instructions.
  • How do I clear cookies?
  • How do I clear my cache?
  • How do I clear my cache and cookies in my browser?
  • What happens after I clear my cache and cookies?
Environment
  • Platforms
    • Google Chrome
    • Firefox
    • Safari
  • Affected Audiences 
    • Students
    • Staff
    • Faculty
Resolution
Using a browser like Chrome saves some information from websites in its cache and cookies. Clearing them fixes specific problems, like loading or formatting issues on sites.
Chrome
  1. Go to a Chrome Browser
  2. Click the three dots(top right header)
  3. Select More tools
  4. Click Clear browsing data
  5. Select Cookies and other site data
  6. Select Cached images and files
  7. Click Clear data
Note: To learn more about clearing your cache in Chrome, visit Google Support.
Firefox
  1. Go to a Firefox Browser
  2. Click the Three Lines(top right)
  3. Select Settings
  4. Select Privacy & Security (left side)
  5. Scroll to Cookies and Site Data
  6. Select Clear Data
  7. Check Cookies and Site Data
  8. Check Cached Web Content
  9. Click Clear
Note: To learn more about clearing your cache in Firefox, visit Firefox Support
Safari
  1. Go to  Settings
  2. Select Safari
  3. Select Clear History and Website Data
Note: To learn more about clearing your History, Cache, and Cookies in Safari, visit Apple Support
  • How Cache & Cookies work
    • Cookies are files created by sites you visit, and they make your online experience easier by saving browsing data.
    • The cache remembers parts of pages, like images, to help them open faster during your next visit.
  • What happens after you clear your cache?
    • Some settings on sites get deleted. For example, if you were signed in, you will need to sign in again.
    • Some sites can seem slower because content needs to load again, like images.
  • Shortcut
    • If you are comfortable using a shortcut, hit Ctrl, Shift, and Delete while in your browser.  There you can clear your cache or cookies. 
Internet Explorer
Internet Explorer is not a recommended or supported browser at ISU and will cause many of ISU's applications to work improperly. 
Please contact Information Technology Services - Client Experience & Solutions Group for additional assistance.
 (208) 282-4357 or Go to chat

Details

Article ID: 65966
Created
Wed 10/24/18 1:58 PM
Modified
Thu 5/12/22 1:58 PM