Clearing Cache and Cookies

Issues/Questions
If you are unsure how to clear your Cache and Cookies, here are step-by-step instructions.
  • How do I clear cookies?
  • How do I clear my cache?
  • How do I clear my cache and cookies in my browser?
  • What happens after I clear my cache and cookies?
Environment
  • Platforms
    • Google Chrome
    • Firefox
    • Safari
  • Affected Audiences 
    • Students
    • Staff
    • Faculty
Resolution
A browser like Chrome saves some information from websites in its cache and cookies. Clearing them fixes specific problems, like loading or formatting issues on sites.
Table of Contents
Chrome 
  1. Go to a Chrome Browser
  2. Click the three dots(top right header)
  3. Select More tools
  4. Click Clear browsing data
  5. Select Clear All Time
  6. Select Cookies and other site data
  7. Select Cached images and files
  8. Click Clear data
Note: To learn more about clearing your cache in Chrome, visit Google Support.
Firefox 
  1. Go to a Firefox Browser
  2. Click the Three Lines(top right)
  3. Select Settings
  4. Select Privacy & Security (left side)
  5. Scroll to Cookies and Site Data
  6. Select Clear Data
  7. Check Cookies and Site Data
  8. Check Cached Web Content
  9. Click Clear
Note: To learn more about clearing your cache in Firefox, visit Firefox Support
Safari 
  1. Go to Settings
  2. Select Safari
  3. Select Clear History and Website Data
Note: To learn more about clearing your History, Cache, and Cookies in Safari, visit Apple Support
  • How Cache & Cookies work
    • Cookies are files created by sites you visit, and they make your online experience easier by saving browsing data.
    • The cache remembers parts of pages, like images, to help them open faster during your next visit.
  • What happens after you clear your cache?
    • Some settings on sites get deleted. For example, if you were signed in, you will need to sign in again.
    • Some sites seem slower because content needs to load again, like images.
  • Shortcut
    • If you are comfortable using a shortcut, Select Ctrl, Shift, and Delete while in your browser.  There you can clear your cache or cookies. 
Internet Explorer 
Internet Explorer is not a recommended or supported browser at ISU and will cause many of ISU's applications to work improperly. 
Idaho State University (ISU) is transitioning from BengalWeb to MyISU and introducing a new, personalized MyISU Portal. For more information about the new portal, please visit the MyISU Information page. Need help? Contact the IT Service Desk at (208) 282-HELP (4357) or chat. 

Details

Article ID: 65966
Created
Wed 10/24/18 1:58 PM
Modified
Mon 11/20/23 2:25 PM