Google Storage FAQ

1. Sign into Gmail with your ISU username and Password.
2. Click the Menu Button. (top-right)

3. Click Groups to view your data limit role in the My Groups section. (storage_group_XXXX)

Note: Please visit the ITS webpage for specific information regarding storage limits by your role.

• Gmail (All Users)
  • Users will still receive emails even if they exceed their storage limit but will receive a notification that they are over their limit every time they log in.
    • Go to the Google Storage Management and Google Takeout articles to help you reduce and manage your storage.
• Google Drive (Faculty, Staff, Students)
  • Users cannot create or save files when their Drive storage exceeds the storage limit.
    • Go to the ITS Google Storage Limits webpage to view your assigned storage limit.
    • Go to the Google Storage Management and Google Takeout articles to help you reduce and manage your storage.

• This option is not available. There are no exceptions. 

• No, we cannot increase your storage limit. There are no exceptions.

• Google Photos will No longer be available for any ISU user.
  • Go to the Google Storage Management, Transfer & Delete Your Google Photos, and Google Takeout articles to help you reduce and manage your photo storage.
    • For Alumni, any photos not removed from ISU Google Photos before the February 20, 2024, deadline will no longer be accessible.
    • For any ISU user, any photos not removed from ISU Google Photos before the April 15, 2024, deadline will no longer be accessible.
• Google Drive will no longer be available to ISU Alumni or Retirees. 
  • Go to the Google Storage Management and Google Takeout articles to help you reduce and manage your storage.
    • For Alumni, any files remaining in Google Drive for these groups after the February 20, 2024, deadline will no longer be accessible.
    • For Retirees, any files remaining in Google Drive for these groups after the April 15, 2024, deadline will no longer be accessible.

• Drive
• Docs, Sheets, Slides and Forms
• Keep 
• Voice

• Note: This is not an exhaustive list and is subject to change
  • Gmail
  • Drive
  • Docs, Sheets, Slides and Forms
  • Calendar
  • Meet
    • Note: Recordings saved to Drive will count against your storage.
  • Keep
  • Chat
  • Sites

• Your account will be granted the larger storage limit based on your affiliation.

• ISU's Administrative Council determined storage limits and, after reviewing the overall usage of our Google space, set limits to give maximum space to each group within our storage constraints.
  • Note: You can check the storage limits based on your role by visiting the ITS Google Storage Limits webpage. 

• Note: You can view the ITS  Google Storage article to find other options for checking your storage. 

• Google Docs, Sheets, and Slides count against your account's storage limit. 
• Google Sites, Chat, Meet, and Calendar do not count against your storage limit. 

• No, files owned by another user do not count towards your storage limit. They only count towards the owner's limit.

• Yes, the following limits apply to department, service, and club accounts.
  • Departments: 20 GB
  • Existing Service/Club Accounts: 10 GB

• No, Google Sites data does not count against your storage limit. Sites and the content you embed in sites, DOES NOT count toward your Google storage limit.

• No, ITS can not transfer your Google data for you. Please visit the ITS Google Storage Management and Google Takeout articles to help you reduce and manage your storage.

• No, it is not possible to directly transfer data from an ISU Google account to a personal Google account using Google Takeout.  However, you can save your data to your computer  using Google Takeout, and then upload that data into your personal Google account. 

• Yes, you can use the ITS   Google Takeout article to export and download your data from your ISU Google account. 

• Refer to Google Storage Management Tips for suggestions on cleaning up your Gmail.

• No, you cannot directly transfer your ISU email to a regular Gmail account because ISU email is a Google Workspace account. Google support does not provide any way to migrate emails from the ISU account.
• To export your email, use Google Account Help and Google Takeout to download your email to your personal computer.
  • Note: Google Takeout provides email in the .MBOX format. The .MBOX format is a simple text format that can be read by any text editor or word processor (like Microsoft Word). This can be useful if you only need to keep your email for archival purposes. You can also import the .MBOX files into any third-party mail client that supports the format or special purpose programs for transferring email between accounts. 

Note: ITS does not assist with importing email to third-party mail clients or personal accounts. If you want to do so, refer to the third-party vendor’s documentation.

• Refer to the ITS Transfer & Delete Your Google Photos article for details on transferring and deleting your Google photos 

1. Go to Google Drive and sign in with your Google account if prompted. 
2. Click Trash (left sidebar)
3. Select the three dots at the upper right hand side of the file(s) you want to permanently delete
4. Click Trash (under Trash from My Drive )
5. Click Delete forever to confirm (grey bar, right side)

• Please visit the article Un-Sync your Phone from Google Photos