Can't Log into Account

How to Request
I know my current password and just need to change it.
  • If you know your current password, you can change your password using our online self-service portal by logging in at the IAM Self Service link and updating your password via the "My Accounts" tab.
I don't know my current password or my password isn't working.
  • If you do not know your password, first try clicking the "Forgot Password" link on the IAM Self Service site, where you will be guided through answering the security questions that you setup. If you can successfully answer them, you will be prompted to create a new password.  The answers to the security questions are not case sensitive. 

Note: If you are still unable to access your account, you can either call the IT Service Desk at 208-282-4357 or come in person, with photo ID, for assistance. We only set passwords when we can positively identify you. Due to the sensitive nature of the data and systems, your ISU username and password are used for, resetting your password is something we only do in person or over the phone so we can properly validate your identity.

Reach us by phone
You can reach the IT Service Desk by phone at 208-282-HELP (4357).
Visit us in person:
  • Idaho Falls: CHE 201
  • Meridian: RM 686C
  • Pocatello: Find us at the IT Service Desk in the computer lab, right above the food court in the Rendezvous building. 
  • Twin Falls: Evergreen Building C94
Service Description
If you are having trouble logging in to one or more ISU systems, the information below may be helpful.

INFO: Due to security concerns, we're unable to reset passwords without talking to you over the phone or in person. If you have forgotten your password, please contact the IT Client Experience and Solutions group at (208)-282-HELP (4357).

Standard Features
  • If you have forgotten your password, we will verify your identity with a series of security questions or government-issued photo ID or ISU Bengal Card Photo ID.
  • Once your identity is verified, we will reset your password to a new, random, password.
  • Finally, ITS will provide you instructions on how to reset your password using the IAM Self Service to ensure that only you know your password.
Roles and Responsibilities
User Responsibilities:
  • User is responsible for verifying their identity in person or over the phone.
Service Audience
All ISU Faculty, Staff, and Students.
Reset Password


Service ID: 23629
Mon 10/16/17 4:48 PM
Wed 1/3/24 9:54 AM