IT Service Desk Hours


On-campus: xHELP (4357)

Off-campus: (208) 282-HELP (4357)


Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday & Sunday: 9:00 am to 5:00 pm


Service Catalog / Knowledge Base

 ISU-Pocatello Walk-In


Monday through Friday: 7:00 am to 11 pm
Saturday & Sunday: 9:00 am to 5:00 pm

Rendezvous Drop-in Lab 2nd floor

Monday: 12:00 am to 10:30 pm
Tuesday: 12:00 am to 10:30 pm
Wednesday:  12:00 am to 10:30 pm
Thursday:  12:00 am to 10:30 pm
Friday: 12:00 am to 7:00 pm
Saturday & Sunday: 9:00 am to 5:00 pm

 ISU-Idaho Falls Walk-In

CHE Bldg 201

Monday through Thursday: 7:00 am to 10:00 pm
Friday 7:00 am to 6:00 pm
Saturday 9:00 am to 3:30 pm
Sunday Closed

 ISU-Meridian Walk-In

Sam and Helene Skaggs Health Science Center - Meridian 686C

Monday through Friday: 8:00 am to 5 pm
Saturday & Sunday: Closed

The IT Service Desk is closed during University holidays and closures.

During evening and weekend hours, the IT Service Desk will resolve as many issues as possible. However, in some instances, the ticket may need to be forwarded to our regular business hours team. Critical system outages that occur outside business hours may be escalated for after business hours resolution.



Article ID: 43470
Fri 12/1/17 3:57 PM
Fri 9/28/18 10:47 AM