Online Proctoring using Honorlock

This article provides instructions on how to use the Honorlock Online Testing Service at Idaho State University (ISU).

Honorlock is the recommended online proctoring service for all course types. Honorlock’s advanced software, including Live Pop-in™ technology, combines AI with live remote proctors to safeguard online exams, alleviate student test anxiety, and support both students and faculty.

• Adding Honorlock to a Course
• Providing Accessibility Accommodations
• Adding a Syllabus Statement
• Proctoring Best Practices
• Requesting Assistance with Reviewing Exam Sessions
• Seek Further Assistance

Honorlock is integrated into ISU Canvas. In order to use it in your course, you will need to add it to your course menu.

1. Log in to ISU Canvas and open your course.
2. In the Course Navigation Menu, select Settings.
3. At the top of the Settings page, select the Navigation tab.
4. Locate the Honorlock item in the list of hidden menu items.
5. Select the Options (3-dot) menu, then choose Enable.
6. The Honorlock item will move to the list of active menu items.
   • Optional: Drag and drop to adjust its position in the menu.
7. Scroll to the bottom of the page and select Save.
8. In the Course Navigation Menu, select Honorlock to confirm the link appears and works correctly

Time accommodations (time and a half, etc.) need to be made in the quiz.

• Adding Accommodations to Classic Quizzes in ISU Canvas for Faculty
• Adding Accommodations to New Quizzes in ISU Canvas for Faculty

For additional information, see Honorlock's instructions on how to provide Accommodations with Honorlock (external link)

When adding Honorlock, please consider adding a syllabus statement similar to the following:

• Exam Proctoring: All exams in this course will be administered through Honorlock, an online proctoring service. To take exams, you must use a browser that supports the Honorlock Extension, such as Google Chrome or Microsoft Edge. You will be prompted to install the Honorlock Extension when you first log in. You will also need a reliable internet connection, a webcam, and a microphone. During exams, Honorlock will monitor your testing environment using video, audio, and screen recordings. You will also be asked to show a valid photo ID and complete a brief room scan before starting. Please ensure you are in a quiet, well-lit space free of distractions. Any behaviors flagged by Honorlock will be reviewed by your instructor. You are expected to follow the exam rules provided for each test (e.g., no phones, no AI use). For additional details on preparing for a proctored exam, please consult the Online Proctoring Resources for Students TigerTracks article.​​
• Honorlock provides 24/7 technical support directly within the platform. Please test your system in advance and contact Honorlock support immediately if you encounter issues. The Honorlock support system can be accessed at: Honorlock Live Support (external link).
• Honorlock Guided Tour: Please go through the Guided Tour (external link) provided by Honorlock to help you navigate this software. 

• Set up your proctored exams at the start of the semester and provide a low-stakes practice test. See the article, Adding an Honorlock Practice Exam for more information. 
• Notify students at the start of the semester that online proctoring solutions will be utilized.
• Provide clear technology requirements: Computer, internet, webcam, speaker, and microphone. Encourage students to run the Honorlock System Check (external link).
• Provide an opt-out policy and alternative proctoring options and/or alternative assessments for students opting out of online proctoring solutions.
• Inform Students About Honorlock Live Support (external link). Students should be advised that if a flag occurs, they do not need to panic, as the Honorlock test proctor is available to provide assistance and answer questions. Students can use the Honorlock chat tool for live support, as the proctoring team is a reliable source of information and is trained by a nationally certified counselor and educator to support students experiencing test anxiety.
• Provide a clear policy on Academic integrity and consequences for dishonest behavior. See the ISU Academic Integrity and Dishonesty Policy (external link).
• See Honorlock's Recommended Exam Guidelines (external link) for additional information.

The ISU Idaho Falls Testing Center (IFTC) can assist faculty with reviewing Honorlock proctored exam sessions. Faculty can request assistance by completing the Request for Assistance in Reviewing Your Exam Results form (external link).

Visit Honorlock's Knowledge Base (external link) or contact their 24/7/365 support (external link) for further assistance.

Use the following guides to set up Honorlock in your course:

• Using Honorlock with Canvas (external link)
• Creating and Managing Exam Profiles (external link)
• Using Honorlock with Third-Party platforms (external link) (e.g. McGraw Hill, Pearson)

• Chat with Canvas Support for Faculty (external link)
• Canvas Instructor Guides (external link)
• Visit the ITRC Portal for answers to common questions (external link)
• For additional assistance email AnswersITRC@isu.edu (external link)