Issue / Question
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How do I configure voicemail?
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How do I listen to my voicemail?
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How do I record a voicemail greeting?
Environment
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Platform
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Audience Affected
Resolution
Instructions for using the voicemail features built into ISU's Cisco VoIP phone system. Each voicemail account fills up at 14 megabytes.
Table of Contents
Configuring Cisco Unity Voicemail
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Press the Message button on the phone (recorder icon button above cog and book buttons)
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Type PIN "Password" (Default PIN is your 4 Digit Extension)
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The Voicemail System will talk you through the steps.
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Record Name
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Set Up New PIN (Password)
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Record Greeting
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Wait for Prompt, then Hang Up
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Dial 208-282-6990
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At the beginning of the Greeting Press *
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Enter ID (4-digit Extension or Mailbox Number)
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Press #
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Enter PIN (Password)
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Press #
Changing Your PIN (Password)
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Press the Message Button (above the gear and book buttons) and enter your PIN (password)
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Press 4 > 3 > 1
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Type New PIN (Password)
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Press #
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Type New PIN (Password) again to confirm
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Press #
Changing Your Recorded Name
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Press the Message Button (above the gear and book buttons) and enter your PIN (password)
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Press 4 > 3 > 2
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At the tone, Record Name
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Press # to End Recording or Press * to keep Current Recording
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Press Message Button and Log-On
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Press 4 > 1 > 1
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After Cisco Unity Plays Current Greeting
Enabling or Disabling an Alternate Greeting
NOTE: You can only enable or disable your alternate greeting by phone.
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Press Message Button and Log-On
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Press 4 > 1 > 1
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After Cisco Unity plays Current Greeting, Press 2 to Enable or Disable Alternate Greeting
Note: When an alternate greeting is enabled, it overrides all other greetings.
Voicemail Keystroke Shortcuts
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MAIN MENU
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ACTION
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KEY(S)
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Hear New Messages
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1
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Send a Message
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2
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Review Saved Messages
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3 1
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Review Deleted Messages
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3 2
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Change Setup Options
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4
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Change Greetings
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4 1
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Turn Alternate Greeting On or Off
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4 1 2
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Edit Other Greetings
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4 1 3
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Change Message Notification
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4 2 1
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Choose Full or Brief Menus
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4 2 3
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Add/Change Distribution Groups
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4 2 4
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Change Phone Password
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4 3 1
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Change Recorded Name
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4 3 2
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Change Call Transfer
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4 4
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Cancel
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*
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WHILE LISTENING TO A MESSAGE
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ACTION
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KEY(S)
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Restart Message
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1
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Play Message by Number (Saved Messages Only)
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1 2
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Play Previous Saved Messages
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1 4
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Play Next Saved Message
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1 6
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Save
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2
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Delete
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3
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Slow Playback
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4
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Change Volume
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5
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Fast Playback
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6
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Rewind Message
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7
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Pause or Resume
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8
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Fast-Forward
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9
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Fast-Forward to End
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#
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Restore as Saved
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# 2
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Reply
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# 4
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Reply to All
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# 4 2
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Forward Message
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# 5
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Save or Restore as New
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# 6
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Play Message Properties
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# 9
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Skip Messages, Save As Is
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# #
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Cancel or Back Up
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*
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Help
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0
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AFTER LISTENING TO A MESSAGE
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ACTION
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KEY(S)
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Replay Message
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1
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Play Message by Number (Saved Messaged Only)
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1 2
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Play Previous Saved Message
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1 4
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Play Next Saved Message
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1 6
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Save or Restore as Saved
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2
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Delete
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3
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Reply
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4
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Reply to All
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4 2
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Forward Message
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5
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Save or Restore as New
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6
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Rewind
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7
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Play Message Properties
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9
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Save As Is
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#
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Cancel or Back Up
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*
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Help
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0
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AFTER RECORDING AND ADDRESSING A MESSAGE
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ACTION
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KEY(S)
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Send
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#
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Add Name
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1
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Change Addressing
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3 1
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Change Recording
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3 2
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Set Delivery Options
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3 3
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Mark Message Urgent
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3 3 1
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Request Return Receipt
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3 3 2
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Mark Message Private
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3 3 3
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Mark Message Urgent and Private
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3 3 3 1 3
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Review Recorded Message
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3 4
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