Moodle ISU FAQ for Students

Issue/Question
Frequently asked questions for Moodle ISU
Environment
  • Platform
    • Moodle
  • Audience Affected
    • Faculty
    • Staff
    • Students
Resolution
Note: Please rotate the device to view in a landscape format for best viewing on portable devices.
Most Commonly Asked Questions and Answers about Moodle at ISU
Which Browser Should I Use for Moodle ISU? 
  • Mozilla Firefox 
  • Google Chrome
Notes:
  • Some third-party add-ons and plug-ins may cause conflicts with Moodle ISU. It is important--especially when doing an important activity--to disable extra add-ons and plug-ins to help you be successful.
  • We do not recommend using Internet Explorer, Edge, or Safari when accessing Moodle ISU due to the high probability of encountering browser-related issues such as the inability to take a quiz or submit an assignment.
How do I Stop Moodle ISU From Sending Me so Many Emails? 
  • Change the notification settings in your profile.
  1. Go to Moodle
  2. Click Your Name (top right of the black header)
  3. Select Preferences from the drop down menu
  4. Locate User account
  5. Click Forum preferences
  6. Select the Email digest type dropdown to choose how often and how much content you would like to receive
  7. Select the Forum tracking to choose how you would like to view posts
Note: If an instructor forces students to be subscribed to a forum, you can not completely block emails from Moodle ISU, but you can condense messages to one email each day by using the Email digest type settings in the Forum preference area. 
When do I See My Courses at the beginning of the Semester? 
  • Most Moodle ISU courses are made available on the first day of class.
  • Some instructors may give access sooner or block access to the course.
  • If you are having difficulty accessing your course, contact your instructor. 
How Can I Access My Grades? 
Notes:
  • You will see a dashed line if a grade has not been entered into the grade book.
  • Communicate with your instructor if you have questions about your grades.
Why Can't I See My Course in Moodle Anymore? 
  • Student access to courses is removed approximately three weeks after the end of the semester.
  • Instructors can hide a course while they modify the content or if they decide not to utilize Moodle ISU as a student resource during the semester.
  • Contact your instructor if you have specific questions regarding your access.
Note: Students are removed from courses if they do not pay their fees.
Who do I Contact with Moodle ISU Questions? 
  1. If you have specific questions about your course, you should communicate with your instructor.
  2. Technology-related questions may be directed to the IT Service Desk, which offers technical support to students.
  3. You can contact the IT Service Desk (208)-282-HELP (4357), email help@isu.edu or visit the website to find information.
How do I Submit Assignments? 
  • Instructors should establish a method for you to submit assignments when the assignment is given.
  • Instructors may request assignments submitted in a paper-based format, emailed, or uploaded into Moodle ISU.
  • Communicate with your instructor to ensure that your assignments are submitted appropriately.
How can I Take an Exam Again if I Lose My Internet Connection? 
  • Students are expected to choose an environment with a reliable Internet connection when taking an exam.
  • A consistently reliable way to take an online Moodle ISU exam is using the recommended browser (Firefox), a wired high-speed connection, and following the general software requirements for Moodle ISU.
  • Exams should not be taken over dial-up connections, smartphones, or wireless networks.
Go to Quiz Activity: Take a Quiz [Student] for additional details
Note: Instructors have the discretion to allow or refuse remediation for a missed exam.
Why Can't I Play Videos in Moodle? 
  • You might have problems seeing content if the pop-up blocker is blocking pop-ups from Moodle ISU.
  • Pop-ups from Moodle ISU can be enabled in your Firefox browser:
    1. Select Menu
    2. Select Options
    3. Select Privacy & Security
    4. Click Permissions
    5. Click Block pop-up windows
    6. Type *.isu.edu in the address of the website field
How do I Change My Profile Picture? 
  1. Go to Moodle
  2. Click Your Name (top right of the black header)
  3. Select Profile in the drop down menu
  4. Locate User Details 
  5. Select Edit profile 
  6. Scroll down to the User picture section
  7. Select your imagine and drag into the drag and drop file picker
How do I Change my Preferred Name?
  • Moodle ISU pulls student information from MyISU.
  • Student’s who want to update how their name displays in Moodle ISU will need to update information on MyISU.
  • Go to Changing Preferred Name for additional information
How Do I Access Moodle ISU? 
Note: Your Moodle ISU username and password are the same as your ISU email.
  • If you do not know your email username or password, contact the IT Service Desk at (208)-282-4357 for assistance.
How Do I Change My Password? 
Note: Go to Changing Your Password for additional information
How Do I Find My Moodle Courses? 
  • Contact your instructor if your course is not listed in the Moodle ISU course menu.
  • Instructors control access and availability of Moodle ISU courses.
  • You may need to request that your instructor release a course to students before you can see the course content.
  • Be advised that not all ISU courses have a Moodle ISU component.
  • Contact your instructor if you have problems finding your course in Moodle ISU.
What Internet Connection/Wireless Networks Should I Use? 
  • We recommend utilizing broadband Internet (e.g., DSL, Cable, etc.) when engaging with online materials in Moodle ISU.
  • Some courses include video and large media files that require extra bandwidth to function properly.
  • Assessment activities (i.e., quizzes, assignments, etc.) can be unreliable if taken on low bandwidth or wireless network environments (on or off campus).
  • Plan accordingly if you wish to have a successful experience.
What Is The Maintenance Schedule For Moodle ISU? 
  • The University has planned maintenance windows during the week when Moodle ISU and other ISU systems and networks may be unavailable.
  • During the scheduled maintenance, you may experience anything from slow response, limited access, no connectivity, or experience no interruption whatsoever.
  • Maintenance notices will be posted on your Moodle ISU front page when maintenance is required by the University.
  • It is recommended that students plan coursework outside these maintenance windows.
  • The following days and times are set aside for regular maintenance:
    • Tuesday evenings 11 PM – Wednesday mornings 6 AM
    • Wednesday evenings 11 PM – Thursday mornings 6 AM
    • Thursday evenings 11 PM – Friday mornings 6 AM
Note: Emergency and time-critical maintenance or repairs may be performed outside the normal maintenance windows.
 
Idaho State University (ISU) is transitioning to MyISU and introducing a new, personalized MyISU Portal. For more information about the new portal, please visit the MyISU Information page. Need help? Contact the IT Service Desk at (208) 282-HELP (4357) or chat. 
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