Moodle ISU Q&A for Faculty

Description

Most commonly asked questions and answers about the Moodle tool used at ISU. 

This Guide Will Help You to:

• What is Moodle ISU?

• How Do I Request a Moodle ISU Course?

• Which Internet Connection/Wireless Networks Should I Use?

• Which Browser Should I Use to Access Moodle ISU?

• How Do I Access Moodle ISU?

• How Do I Change My Moodle Password?

• Where and How Do I Get Help with Moodle ISU?

• Why am I Having Problems with Moodle ISU?

What is Moodle ISU? 

• Moodle ISU is the Learning Management System (LMS) used by ISU.

• It can be used to facilitate the delivery of online courses and house online materials for hybrid courses.

How Do I Request a Moodle ISU Course? 

• When the course schedule is created, you may request a Moodle ISU site for your course at the same time.

• If the course schedule has been completed, you may contact your departmental course scheduler who will contact the Registrar’s office to have a Moodle ISU site added for your course.

Which Internet Connection/Wireless Networks Should I Use? 

• We recommend that you utilize broadband Internet (e.g., DSL, Cable, etc.) when engaging with online materials in Moodle ISU.

• Some courses include video and large media files that require extra bandwidth to function properly.

• Assessment activities (i.e., quizzes, assignments, etc.) can be unreliable if taken in low bandwidth or wireless network environments (on or off campus).

• Plan accordingly if you wish to have a successful experience.

Which Browser Should I use to Access Moodle ISU? 

• The recommended browser for Moodle ISU is Firefox.

• Google Chrome and Microsoft’s new Chromium-based Edge

Note: Some third-party add-ons and plug-ins may cause conflicts with Moodle ISU. It is important--especially when doing an important activity--to disable extra add-ons and plug-ins to help you be successful. Tools that integrate into Moodle (like Online Proctoring solutions) may also require a different browser. 

• We do not recommend using the old Internet Explorer, old Edge, or Safari when accessing Moodle ISU due to the high probability of encountering browser-related issues such as the inability to take a quiz or submit an assignment.

How Do I Access Moodle ISU? 

1. You can log into Moodle ISU either by using the link in BengalWeb or by going to elearn.isu.edu/moodle 

2. Your Moodle ISU username and password are the same as your ISU email.

3. If you do not know your email username or password, contact the IT Service Desk at (208)-282-4357 for assistance.

How do I Change My Moodle Password? 

• To change your password for Moodle ISU and your ISU email, use the Identity Management system portal.  

Where and How Do I Get Help with Moodle ISU? 

The Instructional Technology Resource Center (ITRC) is located on the Pocatello campus in the Eli M. Oboler Library building on the Basement floor in room B17. They provide faculty and staff support via:

• Phone: (208)-282-5880

• Email: itrc@isu.edu

• Chat: Start Chat

• One-on-One: Schedule an Appointment

• Group Training: Schedule a Workshop

• Walk-in: Visit the ITRC lab available during business hours:

  • Fall/Spring Hours: Monday - Friday, 8 a.m. to 5 p.m.

  • Extended Hours (Limited Support): Monday - Thursday 5 p.m. to 7:30 p.m.

  • Summer Hours: Monday - Friday, 7:30 a.m. to 4 p.m.

Why am I Having Problems with Moodle ISU? 

Internet:

1. Does the same error appear if you are using campus internet vs other internet?

2. Does the same error appear when using an ethernet cable vs wifi connection?

3. If you are using a wifi conenction, How is your Internet connectivity? Does the same error appear when you are further away from your wifi router or  next to?

Browser:

1. Are you using the recommended browsers?

2. Does the same error occur in both Firefox and Chrome?

3. Do you have a browser feature, plug-in, or extension turned on that is preventing Moodle from working? Does the same error appear when you use a private window (a.k.a. incognito window)?

Device:

1. Are you using a standard desktop/laptop or using a tablet/smartphone?

2. Does this same error occur on another device?

Seek Further Assistance

If you are experiencing technical/computer issues contact the IT Help Desk: (208)-282-4357

If you need further assistance contact the ITRC: (208)-282-5880

This work was created by the Idaho State University Instructional Technology Resource Center and is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.