Can't Log into Account

How to Request

I know my current password and just need to change it.

If you know your current password, you can change your password using our online password change form by clicking the Password Change Form button.

I don't know my current password or my password isn't working

If you do not know your password,  either call us at 208-282-4357 or come in-person. We only set passwords when we can positively identify you. Due to the sensitive nature of the data and systems your ISU username and password are used for, resetting your password is something we only do in person or over the phone so we can properly validate your identity.

Reach us by phone

You can reach the IT Service Desk by phone at 208-282-HELP (4357).

Visit us in person:

  • Idaho Falls: CHE 201
  • Meridian: RM 686C
  • Pocatello: Find us at the IT Service Desk in the basement of the Business Administration building (building 5) in room (B9-D) or at the computer lab, right above the food court in the Rendezvous building. 
  • Twin Falls: Evergreen Building C94

Service Description

If you are having trouble logging in to one or more ISU systems, the information below may be helpful.

INFO: Due to security concerns, we're unable to reset passwords without talking to you over the phone or in person. If you have forgotten your password, please contact the IT Service Desk at (208)-282-HELP (4357).

Standard Features

  • If you have forgotten your password, we will verify your identity with a series of security questions or government issued photo ID or ISU Bengal Card Photo ID.
  • Once you're identity is verified, we will reset your password to a new, random, password.
  • Finally, ITS will provide you instructions on how to reset your password using the ISU Password Change Form to ensure that only you know your password.

Roles and Responsibilities

User Responsibilities:

  • User is responsible for verifying their identity in person or over the phone.

Service Audience

All ISU Faculty, Staff and Students.