Moodle ISU Basic Troubleshooting

Tags moodle
Environment
  • Platform
    • Moodle
  • Audience Affected
    • Students
    • Faculty
Resolution
There are a few techniques the students and faculty can try before reaching out for help.
  • Search in Tigertracks for Moodle documentation
  • Clear cache and cookies on the browser (https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=65966)
  • Try a different or incognito browser
  • Try disabling all browser extensions/ plugins
  • Try a different device
  • Make sure you are logging into the correct system: Moodle ISU or Moodle ISU Community
  • Consider contacting the Service Desk

If none of these three options resolve the issue, please take the following steps:

  • If you are a student, reach out to your instructor regarding the issue.
  • If you are a faculty member, contact the ITRC
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