Configure VPN on Mac OS Devices

Issue / Question
VPN access is required to access Idaho State University network resources from home or other off-campus locations.
  • Why won't GlobalProtect work on MAC OS?
  • How do I request GlobalProtect for MAC?
  • How do I disconnect from VPN?
  • Platform
    • GlobalProtect
  • Audience Affected
    • Students
    • Faculty
    • Staff
How to Request VPN Access
Please click VPN Request to request access. You will need to receive e-mail confirmation that access has been granted before you can install the software.
Installation Instructions
  1. Go to Paloalto
  2. Type ISU User ID and Password
  3. Select Download Mac 32/64 bit, GlobalProtect agent
  4. Open GlobalProtect.pkg in downloads
  5. Click Next when the installation screen appears; repeat until it asks you to install
  6. Click Install button
  7. Type portal address 
  8. Type ISU User ID and Password
  9. Select Yes under User Account Control
Security permissions
If it doesn't prompt you to log in, you may need to go to Security & Privacy in your System Preferences to allow Global Protect access.
  1. Click the Apple icon in the top left
  2. Select System Preferences
  3. Click Security & Privacy
  4. Click the Lock icon in the bottom left to make changes
  5. Click Allow near the bottom right of that window (if required) 
Disconnecting the VPN
Note:  Always disconnect from the VPN when not using it to work for Idaho State University.
  1. Right-click GlobalProtect VPN icon
  2. Select Disconnect
Installing Global Protect VPN For MAC Users who have Updated to OS X Big Sur
  1. Type ISU User ID and Password
  2. Select Appropriate Download for the device (Mac)
  3. Download & Run Selected Installer following the instructions
Note: During the installation of the GlobalProtect VPN client, you will be required to allow administrator privileges to install. Run the package and install the old one. An important change is that there is one section during the installation with options.
Important: Make sure to check the box for Global Protect System extensions.
MAC Installation Type selection screen
Security and Privacy Block
This installation will likely trigger the Security and Privacy block, which must be permitted before the client will connect. 
  1. Go to Settings 
  2. Select Security & Privacy
  3. Click the Lock to make changes and Allow the GlobalProtect to be loaded
Security and Privacy settings
  1.  Select GlobalProtect application from the taskbar [top right]
  2. Type when prompted
  3. Click Connect 
  4. Type ISU User ID and Password
You are now connected to the Global Protect client. To disconnect from the VPN service, open Global Protect and click Disconnect.
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Article ID: 153083
Mon 7/24/23 10:21 AM
Tue 2/13/24 1:27 PM