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Deactivation and Release of University-Owned Cell Phones
Deactivation and Release of University-Owned Cell Phones
Tags
Transfer
cell-phone
mobile-communications-device-policy
Issue / Question
How do I deactivate or release my university-owned cell phone?
Can I keep my university-owned cell phone?
Can I keep and use my university-owned cell phone on my personal plan?
Can I use my university-owned cell phone with another cell phone provider?
Resolution
The University is moving forward with the
Mobile Communications Device Policy
related to issuing cell phones for university business to align with modern best practices in higher education and ensure we are operating efficiently.
The university will release or deactivate your cell phone and number from their business account. You can have your number released to Verizon, port it to another carrier, or deactivate it altogether. This gives you the flexibility to transfer your service to a personal account. In order to complete all necessary steps before the holiday break, review the options listed below and follow the instructions provided in the "
Actions to Complete
" section. To be able to complete the process before our holiday break, please release or port your number by
December 11, 2023
. Failure to do so could result in losing access to secure systems, including Moodle and MyISU. Additionally, all university-owned cell phones will be deactivated on
January 1, 2024
, when the Mobile Communications Policy is enforced.
(Check the box next to View Details (far right) to expand/collapse a section)
University-Owned Cell Phone Options
View Details
Option 1 - Deactivate your University-Owned Cell Phone and the Number
(one choice)
View Details
Deactivate your phone
You can keep your phone for personal use.
Option 2 - Release your University-Owned Cell Phone to Verizon
(four choices)
View Details
Current
Verizon Personal Account
Release your cell phone,
excluding your number,
to a current Verizon personal account
Visit a Verizon store with your cell phone, the account holder, and your personal account number.
Release your cell phone
and your number
to a current Verizon personal account
Call Verizon at 1-800-922-0204 or visit a Verizon store with your cell phone, the account holder, and your personal account number
within 15 days
.
Note:
If you decide to release your cell phone number to a personal Verizon account while your phone is still under ISU contract, you will incur an Offer Recovery Fee of $20 per month until the contract ends. To confirm whether or not your cell phone is under contract, please contact Penny Stringham at
pennystringham@isu.edu
. However, you can avoid this fee by deactivating your ISU phone number and selecting a new one.
NEW
Verizon Personal Account
Release your cell phone,
excluding your number
, to Verizon and set up a NEW personal account
Visit a Verizon store with your cell phone.
Release your cell phone
and your number
to Verizon and set up a NEW Verizon personal account
Visit a Verizon store with your cell phone
within 15 days
.
Option 3 - Release your University-Owned Cell Phone to Another Cell Phone Provider (Not Verizon)
(two choices)
View Details
Release your cell phone,
excluding your number
, to another cell phone service provider
Visit your chosen cell phone service provider with your cell phone.
Release your cell phone and port your number to another cell phone service provider
Visit your chosen cell phone service provider with your cell phone
within 15 days
.
Note:
Porting your number to a new cell phone provider could take 24 hours.
Actions to Complete
View Details
Step 1
View Details
Note:
Before deactivating, releasing, or porting your phone to a personal cell phone provider, make sure to
complete Step 1
to ensure a smooth transition and uninterrupted access to secure services like Moodle and MyISU.
Review and update your Duo Security account in the
Password and Account Management Portal
Navigate to
MANAGE SECURITY
Verify the phone number you provided for authentication through Duo Security and make any necessary adjustments or updates as required
Select a
cell phone option
by indicating the corresponding number and letter in the
University Cell Phone Options
(above).
Notes:
Option 1 (A)
You must specify your desired deactivation date
Option 3 (F) or 3 (G)
You will need to provide the name of your cell phone service provider
Option 3 (G)
You will need the PIN and account number from your confirmation email to set up your account
Send an email to
pennystringham@isu.edu
with your selected option.
Note:
Once your request has been processed, you will receive a confirmation email containing instructions on how to proceed with releasing or porting your cell phone.
Step 2
View Details
After you have set up your cell phone on a personal account, send a confirmation email to
pennystringham@isu.edu
to finalize the process.
Complete a
NetCom Work Order
to redirect or discontinue single number reach
Review your voicemail message
Review your profile in the
MyISU
portal to update your phone number
Navigate to the
Main Menu
Click the
Work
Category
Scroll to the
Time Entry & Employment Details
Card
Click
Personal Information Dashboard
Click the
Pencil
to Edit or the
Trash Can
to Delete
Review your
Directory
Listing to confirm your contact numbers are correct
Click
Update my listing
to make changes (right side under Login)
Review your Email Signature in
Gmail
Click the
cog
(top right)
Select
See all settings
Scroll to your
Signature
Note:
Use the
ISU Signature Generator
to enhance or make changes to your email signature.
Sign up for
Jabber
- Jabber links your phone and computer, letting you make ISU calls and chat with colleagues.
Make sure all the information on your business cards is correct. If there are any necessary changes, get in touch with your supervisor.
FAQs
View Details
The new
Mobile Communications Device Policy
ends the practice of the university paying for cell phones issued to individuals. The policy aims to clarify processes and standards related to cell phones used for university business, resulting in significant savings. The new policy will mirror best practice policies that have been successful at other institutions and better align with current operations. Faculty and staff impacted by the new policy should discuss questions and concerns with their supervisors.
Will the university provide me with a cell phone for work purposes?
View Details
The university will no longer provide Faculty and staff with a cell phone. Please release or port your number by
December 11, 2023
. Failure to do so could result in losing access to secure systems, including Moodle and MyISU. Additionally, all university-owned cell phones will be deactivated on
January 1, 2024
, when the Mobile Communications Policy is enforced.
What cell phone companies offer discounts to ISU employees?
View Details
ISU employees can get discounts and promotions on personal plans from Verizon, AT&T, T-Mobile, and Cricket.
What is the reasoning behind ISU's decision not to supply cell phones to faculty and staff?
View Details
Google solutions like Google Workplace, Google Chat, GMail, and Jabber are accessible to ISU departments and staff. These platforms offer effective communication alternatives for business-related matters, eliminating the necessity for employees to utilize a university-owned cell phone.
Note:
Information Technology Services (ITS) is in the process of piloting Google Voice and Zoom Phone as app-based options for our faculty and staff.
Do I have to return my university-issued cell phone?
View Details
The university will release or deactivate your cell phone and number from their business account. You can have your number released to Verizon, port it to another carrier, or deactivate it altogether. This gives you the flexibility to transfer your service to a personal account.
Note:
All university-owned cell phones will be deactivated on
January 1, 2024.
If you need additional assistance, please Contact ITS
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Details
Article ID:
154023
Created
Thu 8/31/23 2:27 PM
Modified
Wed 2/14/24 8:25 AM
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=154023">https://tigertracks.isu.edu/TDClient/1950/Portal/KB/ArticleDet?ID=154023</a><br /><br />Deactivation and Release of University-Owned Cell Phones<br /><br />Information, instructions, and deadlines for deactivating or releasing university-owned cell phones to align with the new Mobile Communications Device Policy effective January 1, 2024.