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Wireless FAQs

IT Networking and Communications Systems

Wireless FAQs

The Basics

Wireless Coverage

eduroam®

TigerNet

TigerGuest

DeviceNet


The Basics

How Do I Get Help?

Contact the IT Service Desk at 208-282-HELP.

The IT Service Desk is available to assist you with connecting to Campus Wireless, installing a network interface card, or any other related problems.

Is Wireless Secure?

TigerNet uses 802.1x authentication while the rest of our SSIDs (TigerGuest, DeviceNet, and eduroam™) use Wireless Protected Access II (WPA2) to mitigate exposure. However, as with all wireless technologies, there is a risk of interception and interpretation of your transmission.

Which Network Should I use?

TigerNet

TigerNet is the standard network for student, faculty, and staff use. Most of the time this is the correct answer. TigerNet uses 802.1x (Certificate Based) authentication. If your device does not support 802.1x you may need to use DeviceNet.

Tutorial - How to connect to TigerNet

DeviceNet

For devices that do not support 802.1x (Certificate Based) authentication, it may be necessary to use DeviceNet. This is true for many Gaming Consoles and Smart TVs. We also recommend using DeviceNet for devices that are shared by multiple users.

Tutorial - How to connect to DeviceNet

TigerGuest

TigerGuest allows users to register for temporary network access. This is useful for those visiting ISU but not affiliated with ISU or eduroam™. It fulfills basic connectivity needs for guests at ISU.

Tutorial - How to connect to TigerGuest

eduroam™

eduroam™ is designed for visitors from institutions that participate in the eduroam™ network. ISU faculty, staff, students are welcome to use eduroam™ both at home and abroad (at participating institutions).

Tutorial - How to connect to eduroam™

How Do I Get Access to Wireless?

Contact the IT Service Desk at 208-282-HELP.

You will need to have an ISU Computer Account. Paying for a ISU Computer Account allows you to access academic computing resources on campus. When you pay for a computer account you are not paying for wireless access. You are paying for access to campus computing resources (e.g. Internet, computer labs, printing in labs, etc).

Is Wireless A Replacement For "Wired" Connections?

Wireless networks allow for increased mobility and flexibility but as a general rule are not as strong or secure as a wired connection.

Wireless is less secure and is susceptible to many types of interference. As such, we do not recommend replacing a hard wired network connection with a wireless connection in offices or instructor podiums.

Can I Buy Internet From Another Internet Provider?

You may install a wired Internet connection from a 3rd party provider IF your housing allows such a connection. Please contact your housing provider to find out what your options are.

You may NOT install a wireless Internet connection from a 3rd party on campus. For every non-official wireless signal on campus, the quality of the official wireless networks decreases.

Connecting to TigerNet or eduroam using an iPhone

The first time your iPhone connects to TigerNet or eduroam you may be warned that the certificate is "not verified". If the value shown is "merry.netel.isu.edu" or "merry2.netel.isu.edu", you should click "Accept". You will then be asked to provide your ISU username and password.

  • Your iPhone is trying to verify the identity of the authentication server, and is asking you to confirm that it may pass your credentials to the server it is currently talking to. The More Details button allows you to view the contents of the SSL certificate presented by the server that your iPhone is talking to. You should satisfy yourself that this is indeed the certificate of the desired authentication server (the expected values at ISU are either merry.netel.isu.edu or merry2.netel.isu.edu).
  • On subsequent connections to this network, your cached username and password will be re-used if you enabled caching of credentials in the profile. Otherwise, you will be prompted to re-enter your credentials each time you connect. Whether credential caching is enabled or not, you will not be required to re-verify the SSL certificate of your home authentication server on subsequent use of this profile.

Coverage

Why is my Wireless Access Sometimes Unreliable?

Wireless is less reliable than a "wired" connection. Think of it like a cellphone. The connection is not always perfect. In some places there may be no connection at all. However, most folks are willing to accept those limitations in exchange for increased convenience, flexibility, and mobility. Sometimes it works and sometimes it does not.  

Does Wireless Work Throughout Campus?

Wireless is designed to work inside all official buildings. Each building is different and signal strength will vary.

Can Too Many People Connect To Wireless?

Wireless networks are "shared"; everyone connected to a wireless network is competing for the same resources. The more users who connect, the slower the connection will be.

That being said, we’ve tried to set up wireless networks on campus in a way that will allow us to provide wireless access to all student, faculty, staff, and visitors for the foreseeable future.

Do Microwaves Interfere With Wireless Networks?

ISU Wireless Networks operate at 2.4 Ghz while microwave ovens operate at 2.45 Ghz. Tests confirm that microwave ovens (among other devices) can cause some interference with wireless networks.

The frequency spectrum in which wireless networks operate is regulated by the FCC but is not exclusive to wireless networks. This means that other technologies and devices using the same frequency can cause interference as well.

Most complaints are actually the result of “rogue” wireless access points . (A rogue access point is defined as a personal wireless router broadcasting a wireless signal on campus.)


eduroam®

What Is eduroam®?

eduroam® (education roaming) is a world-wide wireless network developed for the global research and education community. eduroam® allows students, researchers, and staff at ISU to use their normal ISU usernames and passwords to connect to the “eduroam® network" while visiting any participating institution, with no inconvenient reregistration or time-outs. With literally hundreds of thousands of wireless access-points sharing a common SSID, eduroam® acts as one large, world-wide, wireless hotspot.

For Whom Is eduroam® Designed?

eduroam® is designed for any member of any institution that participates in the eduroam® initiative. ISU is a proud member of eduroam®.

Where Can I Learn More About eduroam®?

Learn more about eduroam® here:

Connecting to eduroam using an iPhone

The first time your iPhone connects to eduroam you may be warned that the certificate is "not verified". If the value shown is "merry.netel.isu.edu" or "merry2.netel.isu.edu", you should click "Accept". You will then be asked to provide your ISU username and password.

  • Your iPhone is trying to verify the identity of the authentication server, and is asking you to confirm that it may pass your credentials to the server it is currently talking to. The More Details button allows you to view the contents of the SSL certificate presented by the server that your iPhone is talking to. You should satisfy yourself that this is indeed the certificate of the desired authentication server (the expected values at ISU are either merry.netel.isu.edu or merry2.netel.isu.edu).
  • On subsequent connections to this network, your cached username and password will be re-used if you enabled caching of credentials in the profile. Otherwise, you will be prompted to re-enter your credentials each time you connect. Whether credential caching is enabled or not, you will not be required to re-verify the SSL certificate of your home authentication server on subsequent use of this profile.

TigerNet

What is TigerNet?

TigerNet is the main wireless network on campus. It allows you to log in using your standard BengalWeb username and password. Once you are logged in your device will automatically be registered.

For Whom Is TigerNet Designed?

TigerNet is designed for ISU students, faculty, and staff.

Connecting to TigerNet using an iPhone

The first time your iPhone connects to TigerNet you may be warned that the certificate is "not verified". If the value shown is "merry.netel.isu.edu" or "merry2.netel.isu.edu", you should click "Accept". You will then be asked to provide your ISU username and password.

  • Your iPhone is trying to verify the identity of the authentication server, and is asking you to confirm that it may pass your credentials to the server it is currently talking to. The More Details button allows you to view the contents of the SSL certificate presented by the server that your iPhone is talking to. You should satisfy yourself that this is indeed the certificate of the desired authentication server (the expected values at ISU are either merry.netel.isu.edu or merry2.netel.isu.edu).
  • On subsequent connections to this network, your cached username and password will be re-used if you enabled caching of credentials in the profile. Otherwise, you will be prompted to re-enter your credentials each time you connect. Whether credential caching is enabled or not, you will not be required to re-verify the SSL certificate of your home authentication server on subsequent use of this profile.

TigerGuest

What is TigerGuest?

TigerGuest is a network provided free of charge on the ISU campus. Once connected you will be redirected to a self-service portal where you can register and get a temporary internet access account.

For Whom Is TigerGuest Designed?

Visitors, conference attendees, and anyone who needs wireless access without an ISU or eduroam account.

How long does my TigerGuest registration last?

All devices are purged from the authentication database at the end of each Semester. You will be required to re-register your devices at the beginning of each new Semester.


DeviceNet

What is DeviceNet?

DeviceNet is an ISU network for devices that do not support 802.1x (Certificate Based) Authentication. It also is useful for situations where multiple users are sharing a single device.

DeviceNet is limited to a speed of 1.5 Mbps and by default has no access to University IT resources or networks. If your device needs access to internal University resources while on DeviceNet, please contact the ITS Service Desk to make a special request.

For Whom Is DeviceNet Designed?

DeviceNet is designed for students, faculty, and staff.

DeviceNet is most useful for those devices that do not support 802.1x Authentication. It also is useful for situations where multiple users are sharing a single device.

How Many Devices Can I Register On DeviceNet?

Official ISU policy allows users to register up to 3 devices. If you need more than 3 devices you can request an exception by contacting the IT Service Desk.

How Long Does My DeviceNet Registration Last?

All devices are purged from the authentication database at the end of each semester. You will be required to re-register your devices at the beginning of each new semester.

How Do I Add My Gaming Console To DeviceNet?

Gaming consoles are not officially supported, though we recognize that they make up a large portion of the devices on DeviceNet. You are welcome to contact the IT Service Desk for assistance, but be aware that assistance with academic and institutional issues will usually take priority over gaming consoles. Consider following the advice under the next section:

How Do I Get My MAC Address On An Unsupported Device?

There are so many devices that it would be impractical for us to list instructions for every device. One great way to find instructions for this is to search online for specific instructions regarding your device. Try searching “Find

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Details

Article ID: 45048
Created
Fri 12/15/17 11:59 AM
Modified
Tue 5/15/18 12:14 PM