Issue / Question
This article should provide instructions on claiming your ISU account after receiving your acceptance email.
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How do I get my ISU account?
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How do I claim my ISU email?
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How do I register for classes?
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Audience Affected
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ISU uses an Identity Management System that verifies your username and password before letting you access secure systems on campus. Programming includes BengalWeb, Moodle, WiFi, and other ISU systems. To log into any of those systems, you must first claim your ISU username, set up a password, and answer security questions.
You will receive an email from iam@isu.edu to Claim Your ISU ACCOUNT.
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Note: If you don't receive an email at your ISU email address and don’t know your Account Claim email, contact the Service Desk at
(208)282-4357. They will verify your identity and send the
Claim Your ISU Account email to your ISU email account.
Retrieving Account Claim Link
When you open the email, you will see instructions on how to claim your ISU username and set up a new password.
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Go to Account Claim Email
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Copy the Account Claim String (code)
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Click on the Claim Link to open the Password and Account Management Portal.
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Enter your user information
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Review and accept terms of use
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Click ACCEPT
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User Details
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Manage Security Questions
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Type selected Answers for all five question
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Notes:
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These questions are used if you need to reset your password. The system will ask you to enter two questions correctly if that happens. We ask five questions here so that if you cannot answer the first two questions, you will have further opportunities to submit correct answers.
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Click the Pencil Icon (left of each question) allows you to choose a different question.
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Click Show Answers at the bottom to see what you typed in.
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You can return and choose different questions and submit other answers in the future if you desire.
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Click SUBMIT.
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Create and confirm your new password
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Type your New Password
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Re-type your Password
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Click RESET PASSWORD
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If the passwords match, you will get a message saying you have successfully reset your password.
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If the passwords do NOT match, you will get a message asking you to re-enter your password.
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If your chosen password does not meet the Password rules, it will not be accepted, and you will be asked to enter a password that does meet the regulations.
ITS STAFF ONLY
Please call
(208) 282-HELP(4357) or
chat with the IT Service Desk for assistance.