Claiming Your ISU Account

Issue / Question
This article should provide instructions on claiming your ISU account after receiving your acceptance email.
  • How do I get my ISU account?
  • How do I claim my ISU email?
  • How do I register for classes?
  • Platform
    • BengalWeb
    • IAM
    • Moodle
  • Audience Affected
    • Faculty
    • Staff
    • Students
Video Tutorial: Claim Your Account Video
ISU uses an Identity Management System that verifies your username and password before letting you access secure systems on campus. Programming includes BengalWeb, MyISU, Moodle, WiFi, and other ISU systems.  To log into any of those systems, you must first claim your ISU username, set up a password, and answer security questions. 
Claim Email
You will receive an email from to Claim Your ISU ACCOUNT. 
  • Note: This email will come to your Account Claim email address. 
  1. ISU Email to access your account.   
    • Note: If you don't receive an email at your ISU email address and don’t know your Account Claim email, contact the ITService Desk at (208)282-4357. They will verify your identity and send the Claim Your ISU Account email to your ISU email account.
Retrieving Account Claim Link
When you open the email, you will see instructions on how to claim your ISU username and set up a new password.
  1. Go to your Account Claim Email
  2. Copy the Account Claim String (code)
  3. Click on the Claim Link to open the Password and Account Management Portal.
Claim Your Account
  1. Enter your user information
    • This screen verifies your identity before setting up your account.
      1. Type your Account Claim Email
        • Note: This is the email address where your Account Claim Email was sent.
      2. Paste the Account Claim String (code)
        • Note: This is the sequence of numbers and letters you copied from the email.
      3. Type your Date of Birth
        • Please enter your date of birth in the mm/dd/yyyy format.
      4. Check the Captcha Check Box to indicate that you aren't a robot.
      5. Click SUBMIT
  2. Review and accept terms of use
    1. Idaho State University Acceptable Use Policy to review the statement and the policies if needed.
    2. Click ACCEPT
      • Note: If you click DECLINE, you will not be able to complete setting up your account.
  3. User Details
    • This screen displays your assigned ISU Username. Your username is based on the preferred name you gave ISU and is not something you can change.
      1. Click Next to proceed
  4. Manage Security Questions
    • This screen walks you through setting up five security questions.
      1. Type selected Answers for all five question
        • Notes:
          • These questions are used if you need to reset your password. The system will ask you to enter two questions correctly if that happens. We ask five questions here so that if you cannot answer the first two questions, you will have further opportunities to submit correct answers.
          • Click the Pencil Icon (left of each question) allows you to choose a different question.
          • Click Show Answers at the bottom to see what you typed in.
          • You can return and choose different questions and submit other answers in the future if you desire.
      2. Click SUBMIT.
  1. Create and confirm your new password
    • Create a new password following the password rules.
      1. Type your New Password
      2. Re-type your Password
      3. Click RESET PASSWORD
  • If the passwords match, you will get a message saying you have successfully reset your password.
  • If the passwords do NOT match, you will get a message asking you to re-enter your password.
  • If your chosen password does not meet the Password rules, it will not be accepted, and you will be asked to enter a password that does meet the regulations.
    • Note: The screen will display which rules your password did not meet.  


Article ID: 90995
Thu 10/31/19 10:41 AM
Mon 9/25/23 9:39 AM

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