How to Claim and Set Up Your ISU Account

Description

Welcome to the Idaho State University family!

By claiming your account, you will gain access to:

Step 1 - Check Your Personal Email

  1. Open your personal email inbox. Look for a message from iam@isu.edu with instructions to claim your ISU account.
  • Note: This email is sent to the personal email address you provided to ISU.

Step 2 - Claim Your ISU Account

  1. Open the email from iam@isu.edu.
  2. Copy the Account Claim String included in the email.
  3. Select the Claim Link to open the Password and Account Management Portal.
  4. Fill out the form:
    • Account Claim Email: Enter the email where you received the Account Claim Email.
    • Account Claim String: Paste the code you copied from the email.
    • Date of Birth: Enter in mm/dd/yyyy format.
    • Captcha: Check the box to confirm you are not a robot.
  5. Select Submit to continue.

tip: Keep your personal email open while completing the process.

Step 3 - Accept the ISU Acceptable Use Policy

  1. Open the Idaho State University Acceptable Use Policy (external link) page.
  2. Carefully review the policy.
  3. Select Accept to agree.
    • Note: If you click Decline, you cannot complete the account setup.
  4. On the User Details screen, review your assigned ISU username.
    • Your username is based on the preferred name you provided to ISU and cannot be changed.
  5. Select Next to continue.

Step 4 - Create Your New Password

  1. In the New Password field, type your desired password.
  2. In the Re-type Password field, enter the same password again to confirm.
  3. Select Reset Password.
Important Notes:
  • If the passwords do not match, you will be prompted to re-enter them.
  • If your password does not meet the required rules, the system will indicate which rules were not met.
  • If you are reclaiming your account, you will also need to authenticate using Duo.

tip: Use a password manager to create and store secure passwords.

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