How to Set up and Use Duo Multi-Factor Authentication (MFA)

Duo Multi-factor-authentication-Idaho-State-University Duo-token ISU-Duo

Description

This guide walks you through enrolling in Duo Mobile for secure authentication at ISU. It includes step-by-step instructions for downloading the app, registering your device, and completing the initial setup.

Note: If you need ADA accommodations, please contact the IT Service desk by phone at (208)282-4357 to request an accessible authentication method.

Warning: [Complete all steps of the DUO enrollment process in a single session to avoid errors or interruptions. If enrollment is not finished in one session, you may experience errors when accessing DUO-protected applications or websites and will need to contact the IT Service Desk for help.

Step 1: Download the Duo Mobile App

Download Duo Security's mobile application from your smartphone's app store.

Notes:

This is a free app and appears under the name Duo Mobile.
The current version of Duo Mobile supports iOS 16 or greater and Android 11 or greater.
If your device does not support the app, you can submit a Duo Token request, but setup and login may take longer.

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Step 2: Device Registration

Warning: Keep your device updated to the latest version of Android or iOS to maintain security.

Activate DUO Mobile from your Computer

Go to iam.isu.edu (external link)
Sign in using your ISU user name and password.
- Note: A message appears saying Welcome to Duo Security
Choose Get started.
Under First, add a device, choose Duo Mobile.
Enter your phone number.
Check the box to agree to messages from Duo.
Choose Continue.
Double-check that you have entered your phone number correctly.
1. Choose Yes, it's correct to continue.
2. Choose No, I need to change it if you need to go back and enter the number again.
If you haven't done so already, download and install the Duo Mobile app on your phone.
1. Choose Next.
Open the Duo Mobile app on your phone.
Tap “Add” or “+” in the app.
Use your phone to Use QR code to scan the code displayed on your computer screen.
1. Note: By default, your account will be named Idaho State University, but you may customize the account name.
Follow the steps on your phone to practice using the Duo Mobile app.

Finish Setup

Click Continue on your computer.
Try a test login or Send Me a Push to confirm it works.

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Troubleshooting

Why am I not receiving push notifications?

Android: In most cases, if your phone is on and the screen is active, you can receive messages, and the app will open for a Duo Push request. On the other hand, if the phone is on, receiving messages, and the screen is inactive (dark), you should receive an alert (a sound or vibration) and a message indicating that you have received a Duo Login Request. Open the Duo app and Approve or Deny the request.

Refer to Duo's detailed instructions (external link) to resolve this issue.

Apple: Apple phones don't allow this. If your phone is on and can receive messages, you should receive a message asking, "Are you logging in to Fischer Web SDK?". You can click the request and approve or deny it. In some cases, Apple devices may not display a message indicating that you have received a Duo Push Request. If this happens, open the Duo app and Approve or Deny the request.

Refer to Duo's detailed instructions (external link) to resolve this issue.

Report all Duo Push messages you did not generate to the IT Service Desk. This may indicate that someone is attempting to access your account without authorization and that your password may be compromised. Deny the push notification, then confirm it’s a fraudulent attempt. You should change your ISU password if this occurs.

Select DENY in the Duo Mobile App if you receive a push notification that you did not initiate.
Go to the ISU Password Reset Portal (external link) and reset your password.
- Note: If push notifications are still malfunctioning, reactivate Duo Mobile (external link).

I don't have my Duo Device (phone, etc) how do I log in?

Please contact the IT Service Desk for exceptional situations in which you need to log in but do not have your registered device. They will verify your identity and provide you with a temporary pass code.

What should I do if I get a Duo push notification I didn't expect?

Select DENY in the Duo Mobile App if you receive a push notification that you did not initiate.
Go to the ISU Password Reset Portal (external link) and reset your password.

NoteS:

If Duo states that your account is locked out, Please contact the IT Service Desk to resolve this.
If you have recently changed device, please contact the IT Service Desk. After verifying your identity, they can help you reactivate your device or set up a new one.

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