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Details how to use Customer Support Click to Chat

The Moodle ISU chat tool allows you and your students to communicate synchronously using an instant messaging type format. This tool is commonly used for creating virtual office hours or online chat class meetings.

Zoom is a web conferencing system (video centric) with video, audio, whiteboard, chat, application sharing, polling, breakout rooms and other tools to engage students in a synchronous (live) online environment. Our ISU Zoom license has been enabled with end-to-end encryption to facilitate HIPAA based compliance requirements.

Zoom has two types of recordings, Cloud recording, and Local recording. Cloud recordings are saved to the Zoom Cloud where they can be viewed, shared, and downloaded. Local recordings are saved to your computer. Both options provide standard MP4 video, M4A audio, and chat text files.

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Videos should be stored on Google Drive or YouTube where you can easily share the link to these resources in an email, chat, or Moodle course. Both of those platforms are better optimized to store and watch videos.

Information about the changes to ISU's gmail system.

Host Zoom web conferencing update for Summer Semester. ISU Zoom Licensed users can use the cloud features while remaining HIPAA compliant. Review the following article to get an overview of new features at ISU.

Moodle is a learning platform designed to provide educators, administrators, and learners with a single robust, secure and integrated system to create personalized learning environments. Moodle ISU is Idaho State University's online learning management system for academic courses.

Technical support for many programs offered through the ITRC is offered through the program vendor. This article lists technical support options for Examity, ProctorFree, Turnitin and Zoom.

Idaho State University contracts a company called ProctorFree, for Record and Review proctoring services. The Record and Review service will record the participant’s quiz attempt and review the recording for evidence of cheating.

The Navigation drawer is useful for moving between your courses and the dashboard of Moodle ISU.

Online proctoring allows a student to take an exam at home or work. In most cases, students will be required to have a web camera and a microphone to connect live with a proctor. Students will need to share their computer screen and show a current photo ID. The online proctor will observe the student and their computer screen during the exam and report any discrepancies. Currently, a Live Proctoring Service is available for those teaching eISU courses.

Explains Jabber and how to request access. Jabber allows you to make and receive ISU phone calls through your computer.