Popular Services
Request repair, installation, and/or service of data and network communications cables and telephones.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Microsoft Office is a suite of desktop productivity applications that is designed specifically to be used for office or business use. It mainly consists of Word, Excel, PowerPoint, Access, OneNote, Outlook and Publisher applications.
Submit a request for new VPN access to connect securely to the ISU network from off-campus.
This service allows supervisors to request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs, Banner, and Argos.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Use this service to request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Report ISU wireless or wired network connection issues for troubleshooting.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Request a DocuSign account for your College or Department.
Request service to merge duplicate Banner records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.