My Recently Visited Services
Report and resolve issues with ISU’s Enterprise Software systems, including applications like Chrome River, TigerTracks, CS Gold, and more. This service helps identify the issue type (access, password, or system-related), provides troubleshooting, and coordinates a resolution.
Request to merge duplicate Banner account records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Reset or change your ISU password using Idaho State University's self-service password management portal.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Idaho State University provides access to public records in accordance with Idaho Public Records Law, and you can use this request to obtain documented information related to public business, unless it is legally exempt.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request non-urgent custom cards, content updates, or new links in the MyISU Portal. For technical issues, contact the IT Service Desk at help@isu.edu.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
ISU faculty and staff can reserve equipment, such as projectors, cameras, and microphones, from the Instructional Technology Resource Center (ITRC) for academic use. Requests must be submitted via the Equipment Reservation Form and picked up in person. Reservations are limited to one week and are subject to availability.
Install the EMS Desktop Client to manage room reservations and event scheduling.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.
Submit this form to request or renew access to ISU accounts and resources for employees, student employees, contractors, temporary employees, and other authorized personnel who do not automatically receive services. Access may include Email, Box, Wireless, Lab, and other approved ISU services.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Report ISU wireless or wired network connection issues for troubleshooting.
Request evaluation or implementation of technology process solutions to enhance departmental operations, including research, recommendations, and prioritization.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request mail forwarding to a new address, temporarily or permanently.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.