My Recently Visited Services
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
Request evaluation or implementation of technology process solutions to enhance departmental operations, including research, recommendations, and prioritization.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request a DocuSign account for your College or Department.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request a consultation to assess system integration or modifications for seamless data flow.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)
Submit all proposed affiliation agreements to ISU's Office of General Counsel for review prior to approval.
Request public records under Idaho Code §§ 74-101 through 74-126.
ISU faculty and staff can reserve equipment, such as projectors, cameras, and microphones, from the Instructional Technology Resource Center (ITRC) for academic use. Requests must be submitted via the Equipment Reservation Form and picked up in person. Reservations are limited to one week and are subject to availability.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Request assistance with locating existing reports or creating new ones based on ISU’s enterprise data systems. Access depends on your authorized data permissions.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Submit a request for reasonable workplace accommodations that promote an inclusive and accessible environment for ISU employees and prospective employees.
Request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Report and resolve issues with ISU’s Enterprise Software systems, including applications like Chrome River, TigerTracks, CS Gold, and more. This service helps identify the issue type (access, password, or system-related), provides troubleshooting, and coordinates a resolution.
Request copier repairs or cartridge recharging through ISU’s Print & Copy Center.
This service allows supervisors to request the removal of an employee’s access to ISU systems due to job changes or termination. Access typically ends on the employee’s last day, but resources can be transferred to another employee if requested in advance.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.