My Recently Visited Services
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Submit a request to create a mailing list for easy communication with large groups via email. Mailing lists are great for sharing updates or facilitating group discussions.
Request an evaluation to determine if a system enhancement is cost-effective, feasible, and beneficial for the organization.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Report ISU wireless or wired network connection issues for troubleshooting.
Submit a request for new desktop software to be installed on your ISU owned equipment.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request a DHCP reservation to assign a consistent IP address to a device.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Quickly access the Instructional Technology Resource Center (ITRC) webpage to browse and sign up for faculty training resources in educational technology.
Request a DocuSign account for your College or Department.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Request for new VPN access to connect securely to the ISU network from off-campus.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
Request public records under Idaho Code §§ 74-101 through 74-126.