My Recently Visited Services
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request service to merge duplicate Banner records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Submit a request for new desktop software to be installed on your ISU owned equipment.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Submit a request to pause your mail delivery by submitting a request to securely hold your mail temporarily or long-term.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Submit questions or feedback about the ISU website to the Web Communications team for support and improvements.
Request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs, Banner, and Argos.
Request for new VPN access to connect securely to the ISU network from off-campus.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Submit all proposed affiliation agreements to ISU's Office of General Counsel for review prior to approval.
Need more printing funds? Registered students can request additional complimentary funds before the end of the semester.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.