My Recently Visited Services
Report ISU wireless or wired network connection issues for troubleshooting.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request a new Moodle ISU Community course by completing the form. Ensure you’ve reviewed the Service Sharing Protocol and logged in or created a Community account before submitting your request.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Quickly access the Instructional Technology Resource Center (ITRC) webpage to browse and sign up for faculty training resources in educational technology.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request the installation of Banner upgrades or modules to enhance system functionality.
Request a DHCP reservation to assign a consistent IP address to a device.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request support for ISU Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Request repair, installation, and/or service of data and network communications cables and telephones.
Submit a new VPN access to connect securely to the ISU network from off campus.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Submit questions or feedback about the ISU website to the Web Communications team for support and improvements.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request non-urgent custom cards, content updates, or new links in the MyISU Portal. For technical issues, contact the IT Service Desk at help@isu.edu.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
Report and resolve issues with ISU’s Enterprise Software systems, including applications like Chrome River, TigerTracks, CS Gold, and more. This service helps identify the issue type (access, password, or system-related), provides troubleshooting, and coordinates a resolution.
Request to merge duplicate Banner account records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.