My Recently Visited Services
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Request non-urgent custom cards, content updates, or new links in the MyISU Portal. For technical issues, contact the IT Service Desk at help@isu.edu.
Request repair, installation, and/or service of data and network communications cables and telephones.
Report and resolve issues with ISU’s Enterprise Software systems, including applications like Chrome River, TigerTracks, CS Gold, and more. This service helps identify the issue type (access, password, or system-related), provides troubleshooting, and coordinates a resolution.
Request copier repairs or cartridge recharging through ISU’s Print & Copy Center.
Request for new VPN access to connect securely to the ISU network from off-campus.
Report ISU wireless or wired network connection issues for troubleshooting.
Request public records under Idaho Code §§ 74-101 through 74-126.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs, Banner, and Argos.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Submit a request to pause your mail delivery by submitting a request to securely hold your mail temporarily or long-term.
Request evaluation or implementation of technology process solutions to enhance departmental operations, including research, recommendations, and prioritization.
Submit a request for reasonable workplace accommodations that promote an inclusive and accessible environment for ISU employees and prospective employees.
Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.