My Recently Visited Services
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Submit all proposed affiliation agreements to ISU's Office of General Counsel for review prior to approval.
Submit a request to pause your mail delivery by submitting a request to securely hold your mail temporarily or long-term.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.
Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
Request for new VPN access to connect securely to the ISU network from off-campus.
Report ISU wireless or wired network connection issues for troubleshooting.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)
Request non-urgent custom cards, content updates, or new links in the MyISU Portal. For technical issues, contact the IT Service Desk at help@isu.edu.
Request service to merge duplicate Banner records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Request a new or modified custom form in TigerTracks. The service includes form design, implementation, and workflow setup.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Request installation, activation, relocation, or cable pull for network ports.
Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request evaluation or implementation of technology process solutions to enhance departmental operations, including research, recommendations, and prioritization.