My Recently Visited Services
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
Request repair, installation, and/or service of data and network communications cables and telephones.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.
Request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request a consultation to assess system integration or modifications for seamless data flow.
Request for new VPN access to connect securely to the ISU network from off-campus.
This service allows supervisors to request the removal of an employee’s access to ISU systems due to job changes or termination. Access typically ends on the employee’s last day, but resources can be transferred to another employee if requested in advance.
Request public records under Idaho Code §§ 74-101 through 74-126.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Submit all proposed affiliation agreements to ISU's Office of General Counsel for review prior to approval.
Submit a request to pause your mail delivery by submitting a request to securely hold your mail temporarily or long-term.
Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
Report ISU wireless or wired network connection issues for troubleshooting.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)
Request non-urgent custom cards, content updates, or new links in the MyISU Portal. For technical issues, contact the IT Service Desk at help@isu.edu.
Request service to merge duplicate Banner records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.