My Recently Visited Services
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Submit a request for reasonable workplace accommodations that promote an inclusive and accessible environment for ISU employees and prospective employees.
Request public records under Idaho Code §§ 74-101 through 74-126.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
A Special course is a Non-Academic course that can be used for developing future courses or be a resource page for students or faculty.
Request a DocuSign account for your College or Department.
Report ISU wireless or wired network connection issues for troubleshooting.
Request a new Moodle ISU Community course by completing the form. Ensure you’ve reviewed the Service Sharing Protocol and logged in or created a Community account before submitting your request.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Submit a contract to the Office of General Counsel at ISU for review prior to approval.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.