My Recently Visited Services
Submit a request for new desktop software to be installed on your ISU owned equipment.
Request mail forwarding to a new address, temporarily or permanently.
Submit a new VPN access to connect securely to the ISU network from off campus.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request to remove employee system access after job changes or termination.
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Submit this form to request or renew access to ISU accounts and resources for employees, student employees, contractors, temporary employees, and other authorized personnel who do not automatically receive services. Access may include Email, Box, Wireless, Lab, and other approved ISU services.
Request a new or updated Box data classification. The form includes options for new classifications, policy updates, and reports.
Students and professors can receive free access to QuickBooks Online through Intuit's Education Program. Professors get a non-expiring license for QuickBooks Online Accountant, while students receive 12 months of QuickBooks Online Plus.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Reset or change your ISU password using Idaho State University's self-service password management portal.
Request non-urgent custom cards, content updates, or new links in the MyISU Portal. For technical issues, contact the IT Service Desk at help@isu.edu.
Request to correct or update data in ISU systems to ensure accurate reporting and processing.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Request evaluation or implementation of technology process solutions to enhance departmental operations, including research, recommendations, and prioritization.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request a new response template or a modification to an existing response template. Response templates are pre-formatted text that can be used in a Comment.
Install the EMS Desktop Client to manage room reservations and event scheduling.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Faculty can request to have their IVC Classroom sessions recorded to the Zoom Cloud and post their recordings to their Moodle Course. IVC Classes are not recorded by default and will need to be requested.