My Recently Visited Services
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request a DHCP reservation to assign a consistent IP address to a device.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Request installation, activation, relocation, or cable pull for network ports.
Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.
Report ISU wireless or wired network connection issues for troubleshooting.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request public records under Idaho Code §§ 74-101 through 74-126.
Request a consultation to assess system integration or modifications for seamless data flow.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Request for new VPN access to connect securely to the ISU network from off-campus.
Need more printing funds? Registered students can request additional complimentary funds before the end of the semester.
Submit questions or feedback about the ISU website to the Web Communications team for support and improvements.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.