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If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Reset or change your ISU password using Idaho State University's self-service password management portal.
Request mail forwarding to a new address, temporarily or permanently.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Idaho State University provides access to public records in accordance with Idaho Public Records Law, and you can use this request to obtain documented information related to public business, unless it is legally exempt.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Submit this form to request or renew access to ISU accounts and resources for employees, student employees, contractors, temporary employees, and other authorized personnel who do not automatically receive services. Access may include Email, Box, Wireless, Lab, and other approved ISU services.
Report ISU wireless or wired network connection issues for troubleshooting.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Request a DocuSign account for your College or Department.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Submit a request for reasonable workplace accommodations that promote an inclusive and accessible environment for ISU employees and prospective employees.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request repair, installation, and/or service of data and network communications cables and telephones.
Submit questions or feedback about the ISU website to the Web Communications team for support and improvements.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Install the EMS Desktop Client to manage room reservations and event scheduling.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Request announcements on the TigerTracks home page or to add/change links and content within the TigerTracks portal. If you encounter broken features or technical issues, please get in touch with the IT Service Desk at help@isu.edu.
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