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If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Submit this form to request or renew access to ISU accounts and resources for employees, student employees, contractors, temporary employees, and other authorized personnel who do not automatically receive services. Access may include Email, Box, Wireless, Lab, and other approved ISU services.
Submit all proposed affiliation agreements to ISU's Office of General Counsel for review prior to approval.
ISU faculty and staff can reserve equipment, such as projectors, cameras, and microphones, from the Instructional Technology Resource Center (ITRC) for academic use. Requests must be submitted via the Equipment Reservation Form and picked up in person. Reservations are limited to one week and are subject to availability.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request updates, content additions, or new tags for the TigerTracks Knowledge Base and Service Catalog. For technical issues or broken features, please contact the IT Service Desk at help@isu.edu.
Request an evaluation to determine if a system enhancement is cost-effective, feasible, and beneficial for the organization.
Submit a new VPN access to connect securely to the ISU network from off campus.
Use this form to request additional complimentary printing funds when your semester quota is nearly used up.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Request a new response template or a modification to an existing response template. Response templates are pre-formatted text that can be used in a Comment.
Students and professors can receive free access to QuickBooks Online through Intuit's Education Program. Professors get a non-expiring license for QuickBooks Online Accountant, while students receive 12 months of QuickBooks Online Plus.
Request to remove employee system access after job changes or termination.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Request to merge duplicate Banner account records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request mail forwarding to a new address, temporarily or permanently.
Request a consultation to assess system integration or modifications for seamless data flow.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request announcements on the TigerTracks home page or to add/change links and content within the TigerTracks portal. If you encounter broken features or technical issues, please get in touch with the IT Service Desk at help@isu.edu.
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