My Recently Visited Services
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request or renew account access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs for contract and temporary employees.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request for new VPN access to connect securely to the ISU network from off-campus.
Request a new or updated Box data classification. The form includes options for new classifications, policy updates, and reports.
Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Idaho State University provides access to public records in accordance with Idaho Public Records Law, and you can use this request to obtain documented information related to public business, unless it is legally exempt.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
Report ISU wireless or wired network connection issues for troubleshooting.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request a DHCP reservation to assign a consistent IP address to a device.
Use this form to request additional complimentary printing funds when your semester quota is nearly used up.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Report and resolve issues with ISU’s Enterprise Software systems, including applications like Chrome River, TigerTracks, CS Gold, and more. This service helps identify the issue type (access, password, or system-related), provides troubleshooting, and coordinates a resolution.
Request to correct or update data in ISU systems to ensure accurate reporting and processing.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Submit a contract to the Office of General Counsel at ISU for review prior to approval.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.