My Recently Visited Services
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Students and professors can receive free access to QuickBooks Online through Intuit's Education Program. Professors get a non-expiring license for QuickBooks Online Accountant, while students receive 12 months of QuickBooks Online Plus.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
Request a consultation to assess system integration or modifications for seamless data flow.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request for new VPN access to connect securely to the ISU network from off-campus.
A Special course is a Non-Academic course that can be used for developing future courses or be a resource page for students or faculty.
This service allows supervisors to request the removal of an employee’s access to ISU systems due to job changes or termination. Access typically ends on the employee’s last day, but resources can be transferred to another employee if requested in advance.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Report and resolve issues with ISU’s Enterprise Software systems, including applications like Chrome River, TigerTracks, CS Gold, and more. This service helps identify the issue type (access, password, or system-related), provides troubleshooting, and coordinates a resolution.
Request repair, installation, and/or service of data and network communications cables and telephones.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.