My Recently Visited Services
Request a new response template or a modification to an existing response template. Response templates are pre-formatted text that can be used in a Comment.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Request a DocuSign account for your College or Department.
Request assistance with locating existing reports or creating new ones based on ISU’s enterprise data systems. Access depends on your authorized data permissions.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Need more printing funds? Registered students can request additional complimentary funds before the end of the semester.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)
Request repair, installation, and/or service of data and network communications cables and telephones.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Faculty can request to have their IVC Classroom sessions recorded to the Zoom Cloud and post their recordings to their Moodle Course. IVC Classes are not recorded by default and will need to be requested.
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.
Request updates, content additions, or new tags for the TigerTracks Knowledge Base and Service Catalog. For technical issues or broken features, please contact the IT Service Desk at help@isu.edu.
Submit all proposed affiliation agreements to ISU's Office of General Counsel for review prior to approval.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Request for new VPN access to connect securely to the ISU network from off-campus.
Request service to merge duplicate Banner records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.