My Recently Visited Services
Report ISU wireless or wired network connection issues for troubleshooting.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Reset or change your ISU password using Idaho State University's self-service password management portal.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Idaho State University provides access to public records in accordance with Idaho Public Records Law, and you can use this request to obtain documented information related to public business, unless it is legally exempt.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Submit a new VPN access to connect securely to the ISU network from off campus.
Submit all proposed affiliation agreements to ISU's Office of General Counsel for review prior to approval.
Request non-urgent custom cards, content updates, or new links in the MyISU Portal. For technical issues, contact the IT Service Desk at help@isu.edu.
Submit this form to request or renew access to ISU accounts and resources for employees, student employees, contractors, temporary employees, and other authorized personnel who do not automatically receive services. Access may include Email, Box, Wireless, Lab, and other approved ISU services.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request a new Moodle ISU Community course by completing the form. Ensure you’ve reviewed the Service Sharing Protocol and logged in or created a Community account before submitting your request.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request installation, activation, relocation, or cable pull for network ports.
Request a consultation to assess system integration or modifications for seamless data flow.
To request a box retention policy so data cannot be deleted unless expiration passes.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.