My Recently Visited Services
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Submit all proposed affiliation agreements to ISU's Office of General Counsel for review prior to approval.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request assistance with locating existing reports or creating new ones based on ISU’s enterprise data systems. Access depends on your authorized data permissions.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request to merge duplicate Banner account records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Request a consultation to assess system integration or modifications for seamless data flow.
Faculty can request to have their IVC Classroom sessions recorded to the Zoom Cloud and post their recordings to their Moodle Course. IVC Classes are not recorded by default and will need to be requested.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Request a DHCP reservation to assign a consistent IP address to a device.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Request a new response template or a modification to an existing response template. Response templates are pre-formatted text that can be used in a Comment.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Request mail forwarding to a new address, temporarily or permanently.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.