My Recently Visited Services
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Need more printing funds? Registered students can request additional complimentary funds before the end of the semester.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.
Report ISU wireless or wired network connection issues for troubleshooting.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Request the installation of Banner upgrades or modules to enhance system functionality.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request public records under Idaho Code §§ 74-101 through 74-126.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Request for new VPN access to connect securely to the ISU network from off-campus.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.