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If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Request repair, installation, and/or service of data and network communications cables and telephones.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Need more printing funds? Registered students can request additional complimentary funds before the end of the semester.
Request for new VPN access to connect securely to the ISU network from off-campus.
Install the EMS Desktop Client to manage room reservations and event scheduling.
Request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs, Banner, and Argos.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Request public records under Idaho Code §§ 74-101 through 74-126.
Request service to merge duplicate Banner records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Request Access to Enterprise-wide Application Software
Request evaluation or implementation of technology process solutions to enhance departmental operations, including research, recommendations, and prioritization.
Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.
Request installation, activation, relocation, or cable pull for network ports.
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.