My Recently Visited Services
Submit questions or feedback about the ISU website to the Web Communications team for support and improvements.
Request a new response template or a modification to an existing response template. Response templates are pre-formatted text that can be used in a Comment.
Request updates, content additions, or new tags for the TigerTracks Knowledge Base and Service Catalog. For technical issues or broken features, please contact the IT Service Desk at help@isu.edu.
Request announcements on the TigerTracks home page or to add/change links and content within the TigerTracks portal. If you encounter broken features or technical issues, please get in touch with the IT Service Desk at help@isu.edu.
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Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Request assistance with locating existing reports or creating new ones based on ISU’s enterprise data systems. Access depends on your authorized data permissions.
Request a new or modified custom form in TigerTracks. The service includes form design, implementation, and workflow setup.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request an evaluation to determine if a system enhancement is cost-effective, feasible, and beneficial for the organization.
Request a consultation to assess system integration or modifications for seamless data flow.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
Faculty can request to have their IVC Classroom sessions recorded to the Zoom Cloud and post their recordings to their Moodle Course. IVC Classes are not recorded by default and will need to be requested.
Request non-urgent custom cards, content updates, or new links in the MyISU Portal. For technical issues, contact the IT Service Desk at help@isu.edu.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
Request to remove employee system access after job changes or termination.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.