My Recently Visited Services
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Need more printing funds? Registered students can request additional complimentary funds before the end of the semester.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request a consultation to assess system integration or modifications for seamless data flow.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Submit a request for new desktop software to be installed on your ISU owned equipment.
Request for new VPN access to connect securely to the ISU network from off-campus.
Request a new response template or a modification to an existing response template. Response templates are pre-formatted text that can be used in a Comment.
Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Request repair, installation, and/or service of data and network communications cables and telephones.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request a new Moodle ISU Community course by completing the form. Ensure you’ve reviewed the Service Sharing Protocol and logged in or created a Community account before submitting your request.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.