My Recently Visited Services
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Submit this form to request or renew access to ISU accounts and resources for employees, student employees, contractors, temporary employees, and other authorized personnel who do not automatically receive services. Access may include Email, Box, Wireless, Lab, and other approved ISU services.
Submit a new VPN access to connect securely to the ISU network from off campus.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Reset or change your ISU password using Idaho State University's self-service password management portal.
Submit questions or feedback about the ISU website to the Web Communications team for support and improvements.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Submit a request for new desktop software to be installed on your ISU owned equipment.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Submit all proposed affiliation agreements to ISU's Office of General Counsel for review prior to approval.
To request a box retention policy so data cannot be deleted unless expiration passes.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
ISU faculty and staff can reserve equipment, such as projectors, cameras, and microphones, from the Instructional Technology Resource Center (ITRC) for academic use. Requests must be submitted via the Equipment Reservation Form and picked up in person. Reservations are limited to one week and are subject to availability.
Request copier repairs or cartridge recharging through ISU’s Print & Copy Center.
Request updates, content additions, or new tags for the TigerTracks Knowledge Base and Service Catalog. For technical issues or broken features, please contact the IT Service Desk at help@isu.edu.