My Recently Visited Services
A Special course is a Non-Academic course that can be used for developing future courses or be a resource page for students or faculty.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Submit a new VPN access to connect securely to the ISU network from off campus.
Request a new or modified custom form in TigerTracks. The service includes form design, implementation, and workflow setup.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request a new response template or a modification to an existing response template. Response templates are pre-formatted text that can be used in a Comment.
Report and resolve issues with ISU’s Enterprise Software systems, including applications like Chrome River, TigerTracks, CS Gold, and more. This service helps identify the issue type (access, password, or system-related), provides troubleshooting, and coordinates a resolution.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Request an evaluation to determine if a system enhancement is cost-effective, feasible, and beneficial for the organization.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
ISU faculty and staff can reserve equipment, such as projectors, cameras, and microphones, from the Instructional Technology Resource Center (ITRC) for academic use. Requests must be submitted via the Equipment Reservation Form and picked up in person. Reservations are limited to one week and are subject to availability.
Submit a request to pause your mail delivery by submitting a request to securely hold your mail temporarily or long-term.
Quickly access the Instructional Technology Resource Center (ITRC) webpage to browse and sign up for faculty training resources in educational technology.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.