My Recently Visited Services
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Reset or change your ISU password using Idaho State University's self-service password management portal.
Submit a new VPN access to connect securely to the ISU network from off campus.
Request mail forwarding to a new address, temporarily or permanently.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Submit a request for new desktop software to be installed on your ISU owned equipment.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Faculty can request to have their IVC Classroom sessions recorded to the Zoom Cloud and post their recordings to their Moodle Course. IVC Classes are not recorded by default and will need to be requested.
Request a new or modified custom form in TigerTracks. The service includes form design, implementation, and workflow setup.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Request a consultation to assess system integration or modifications for seamless data flow.
Request an evaluation to determine if a system enhancement is cost-effective, feasible, and beneficial for the organization.
ISU faculty and staff can reserve equipment, such as projectors, cameras, and microphones, from the Instructional Technology Resource Center (ITRC) for academic use. Requests must be submitted via the Equipment Reservation Form and picked up in person. Reservations are limited to one week and are subject to availability.
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Request assistance with locating existing reports or creating new ones based on ISU’s enterprise data systems. Access depends on your authorized data permissions.
Request evaluation or implementation of technology process solutions to enhance departmental operations, including research, recommendations, and prioritization.
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
Request non-urgent custom cards, content updates, or new links in the MyISU Portal. For technical issues, contact the IT Service Desk at help@isu.edu.
Submit a request to pause your mail delivery by submitting a request to securely hold your mail temporarily or long-term.
Request updates, content additions, or new tags for the TigerTracks Knowledge Base and Service Catalog. For technical issues or broken features, please contact the IT Service Desk at help@isu.edu.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Report and resolve issues with ISU’s Enterprise Software systems, including applications like Chrome River, TigerTracks, CS Gold, and more. This service helps identify the issue type (access, password, or system-related), provides troubleshooting, and coordinates a resolution.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Quickly access the Instructional Technology Resource Center (ITRC) webpage to browse and sign up for faculty training resources in educational technology.