My Recently Visited Services
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request repair, installation, and/or service of data and network communications cables and telephones.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Submit questions or feedback about the ISU website to the Web Communications team for support and improvements.
Request for new VPN access to connect securely to the ISU network from off-campus.
Request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs, Banner, and Argos.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
This service allows supervisors to request the removal of an employee’s access to ISU systems due to job changes or termination. Access typically ends on the employee’s last day, but resources can be transferred to another employee if requested in advance.
Submit a request for new desktop software to be installed on your ISU owned equipment.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Submit a contract to the Office of General Counsel at ISU for review prior to approval.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Students and professors can receive free access to QuickBooks Online through Intuit's Education Program. Professors get a non-expiring license for QuickBooks Online Accountant, while students receive 12 months of QuickBooks Online Plus.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)
Request service to merge duplicate Banner records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Need more printing funds? Registered students can request additional complimentary funds before the end of the semester.
Request copier repairs or cartridge recharging through ISU’s Print & Copy Center.