My Recently Visited Services
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Submit a request for new desktop software to be installed on your ISU owned equipment.
Submit a contract to the Office of General Counsel at ISU for review prior to approval.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Submit a request to pause your mail delivery by submitting a request to securely hold your mail temporarily or long-term.
Request a new Moodle ISU Community course by completing the form. Ensure you’ve reviewed the Service Sharing Protocol and logged in or created a Community account before submitting your request.
Report ISU wireless or wired network connection issues for troubleshooting.
Request the installation of Banner upgrades or modules to enhance system functionality.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
Request copier repairs or cartridge recharging through ISU’s Print & Copy Center.
Report and resolve issues with Argos reporting at ISU. This service helps identify and fix access, password, or functional problems and provides support for troubleshooting and consultation.
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.
Request a new response template or a modification to an existing response template. Response templates are pre-formatted text that can be used in a Comment.
Request non-urgent custom cards, content updates, or new links in the MyISU Portal. For technical issues, contact the IT Service Desk at help@isu.edu.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Submit questions or feedback about the ISU website to the Web Communications team for support and improvements.
Request repair, installation, and/or service of data and network communications cables and telephones.
Need more printing funds? Registered students can request additional complimentary funds before the end of the semester.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs, Banner, and Argos.