My Recently Visited Services
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request public records under Idaho Code §§ 74-101 through 74-126.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Submit a request for new desktop software to be installed on your ISU owned equipment.
Request the installation of Banner upgrades or modules to enhance system functionality.
Request a DHCP reservation to assign a consistent IP address to a device.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
This service allows supervisors to request the removal of an employee’s access to ISU systems due to job changes or termination. Access typically ends on the employee’s last day, but resources can be transferred to another employee if requested in advance.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Request for new VPN access to connect securely to the ISU network from off-campus.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Request a new Moodle ISU Community course by completing the form. Ensure you’ve reviewed the Service Sharing Protocol and logged in or created a Community account before submitting your request.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
ISU faculty and staff can reserve equipment, such as projectors, cameras, and microphones, from the Instructional Technology Resource Center (ITRC) for academic use. Requests must be submitted via the Equipment Reservation Form and picked up in person. Reservations are limited to one week and are subject to availability.
Submit a contract to the Office of General Counsel at ISU for review prior to approval.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
Request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs.
Request mail forwarding to a new address, temporarily or permanently.
Request to correct or update data in ISU systems to ensure accurate reporting and processing.