My Recently Visited Services
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request to dispose of or surplus ISU-owned items for Inventory Office review and approval.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request mail forwarding to a new address, temporarily or permanently.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
Request the installation of Banner upgrades or modules to enhance system functionality.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request a DocuSign account for your College or Department.
Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.
A Special course is a Non-Academic course that can be used for developing future courses or be a resource page for students or faculty.
Request for new VPN access to connect securely to the ISU network from off-campus.
Faculty can request to have their IVC Classroom sessions recorded to the Zoom Cloud and post their recordings to their Moodle Course. IVC Classes are not recorded by default and will need to be requested.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request non-urgent custom cards, content updates, or new links in the MyISU Portal. For technical issues, contact the IT Service Desk at help@isu.edu.
Request a new response template or a modification to an existing response template. Response templates are pre-formatted text that can be used in a Comment.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs.
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
Submit a request for reasonable workplace accommodations that promote an inclusive and accessible environment for ISU employees and prospective employees.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.