My Recently Visited Services
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Report and resolve issues with Argos reporting at ISU. This service helps identify and fix access, password, or functional problems and provides support for troubleshooting and consultation.
Request repair, installation, and/or service of data and network communications cables and telephones.
ISU faculty and staff can reserve equipment, such as projectors, cameras, and microphones, from the Instructional Technology Resource Center (ITRC) for academic use. Requests must be submitted via the Equipment Reservation Form and picked up in person. Reservations are limited to one week and are subject to availability.
Request a new Moodle ISU Community course by completing the form. Ensure you’ve reviewed the Service Sharing Protocol and logged in or created a Community account before submitting your request.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Reset or change your ISU password using Idaho State University's self-service password management portal.
Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)
Report ISU wireless or wired network connection issues for troubleshooting.
Request a consultation to assess system integration or modifications for seamless data flow.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Request a new or updated Box data classification. The form includes options for new classifications, policy updates, and reports.
Request a DocuSign account for your College or Department.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Submit a request for reasonable workplace accommodations that promote an inclusive and accessible environment for ISU employees and prospective employees.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.
Request installation, activation, relocation, or cable pull for network ports.
A Special course is a Non-Academic course that can be used for developing future courses or be a resource page for students or faculty.
To request a box retention policy so data cannot be deleted unless expiration passes.