My Recently Visited Services
Request repair, installation, and/or service of data and network communications cables and telephones.
Request for new VPN access to connect securely to the ISU network from off-campus.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Report ISU wireless or wired network connection issues for troubleshooting.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Need more printing funds? Registered students can request additional complimentary funds before the end of the semester.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request public records under Idaho Code §§ 74-101 through 74-126.
Request a DocuSign account for your College or Department.
Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Request an evaluation to determine if a system enhancement is cost-effective, feasible, and beneficial for the organization.
Request evaluation or implementation of technology process solutions to enhance departmental operations, including research, recommendations, and prioritization.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Submit a request for new desktop software to be installed on your ISU owned equipment.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Request a new response template or a modification to an existing response template. Response templates are pre-formatted text that can be used in a Comment.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
This service allows supervisors to request the removal of an employee’s access to ISU systems due to job changes or termination. Access typically ends on the employee’s last day, but resources can be transferred to another employee if requested in advance.
Report and resolve issues with Argos reporting at ISU. This service helps identify and fix access, password, or functional problems and provides support for troubleshooting and consultation.