My Recently Visited Services
Submit a new VPN access to connect securely to the ISU network from off campus.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request installation, activation, relocation, or cable pull for network ports.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Request an evaluation to determine if a system enhancement is cost-effective, feasible, and beneficial for the organization.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Submit all proposed affiliation agreements to ISU's Office of General Counsel for review prior to approval.
Request mail forwarding to a new address, temporarily or permanently.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
A Special course is a Non-Academic course that can be used for developing future courses or be a resource page for students or faculty.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Submit a request to pause your mail delivery by submitting a request to securely hold your mail temporarily or long-term.
To request a box retention policy so data cannot be deleted unless expiration passes.
Install the EMS Desktop Client to manage room reservations and event scheduling.