My Recently Visited Services
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request a consultation to assess system integration or modifications for seamless data flow.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Submit a request for new desktop software to be installed on your ISU owned equipment.
Report and resolve issues with Argos reporting at ISU. This service helps identify and fix access, password, or functional problems and provides support for troubleshooting and consultation.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
A Special course is a Non-Academic course that can be used for developing future courses or be a resource page for students or faculty.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Report ISU wireless or wired network connection issues for troubleshooting.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Request for new VPN access to connect securely to the ISU network from off-campus.
Request public records under Idaho Code §§ 74-101 through 74-126.
Request service to merge duplicate Banner records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
To request a new Box Data Classification and its access policies