My Recently Visited Services
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Submit a request for new desktop software to be installed on your ISU owned equipment.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request a consultation to assess system integration or modifications for seamless data flow.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request a new response template or a modification to an existing response template. Response templates are pre-formatted text that can be used in a Comment.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Request installation, activation, relocation, or cable pull for network ports.
A Special course is a Non-Academic course that can be used for developing future courses or be a resource page for students or faculty.
Request mail forwarding to a new address, temporarily or permanently.
Submit a request to pause your mail delivery by submitting a request to securely hold your mail temporarily or long-term.
Request to dispose of or surplus ISU-owned items for Inventory Office review and approval.
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Request to remove employee system access after job changes or termination.
Request to correct or update data in ISU systems to ensure accurate reporting and processing.
Request a DHCP reservation to assign a consistent IP address to a device.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Request evaluation or implementation of technology process solutions to enhance departmental operations, including research, recommendations, and prioritization.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Submit a new VPN access to connect securely to the ISU network from off campus.