My Recently Visited Services
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Request copier repairs or cartridge recharging through ISU’s Print & Copy Center.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Request for new VPN access to connect securely to the ISU network from off-campus.
Request service to merge duplicate Banner records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Request or renew access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs.
Install the EMS Desktop Client to manage room reservations and event scheduling.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Submit questions or feedback about the ISU website to the Web Communications team for support and improvements.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Report ISU wireless or wired network connection issues for troubleshooting.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request a consultation to assess system integration or modifications for seamless data flow.
ISU faculty and staff can reserve equipment, such as projectors, cameras, and microphones, from the Instructional Technology Resource Center (ITRC) for academic use. Requests must be submitted via the Equipment Reservation Form and picked up in person. Reservations are limited to one week and are subject to availability.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Request an evaluation to determine if a system enhancement is cost-effective, feasible, and beneficial for the organization.
Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)
Request the installation of Banner upgrades or modules to enhance system functionality.
Request updates, content additions, or new tags for the TigerTracks Knowledge Base and Service Catalog. For technical issues or broken features, please contact the IT Service Desk at help@isu.edu.
Request a new Moodle ISU Community course by completing the form. Ensure you’ve reviewed the Service Sharing Protocol and logged in or created a Community account before submitting your request.