My Recently Visited Services
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request repair, installation, and/or service of data and network communications cables and telephones.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Reset or change your ISU password using Idaho State University's self-service password management portal.
Submit this form to request or renew access to ISU accounts and resources for employees, student employees, contractors, temporary employees, and other authorized personnel who do not automatically receive services. Access may include Email, Box, Wireless, Lab, and other approved ISU services.
Request a DocuSign account for your College or Department.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request to merge duplicate Banner account records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Submit a contract to the Office of General Counsel at ISU for review prior to approval.
Submit a new VPN access to connect securely to the ISU network from off campus.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Report ISU wireless or wired network connection issues for troubleshooting.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Request a new Moodle ISU Community course by completing the form. Ensure you’ve reviewed the Service Sharing Protocol and logged in or created a Community account before submitting your request.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Request updates, content additions, or new tags for the TigerTracks Knowledge Base and Service Catalog. For technical issues or broken features, please contact the IT Service Desk at help@isu.edu.
Report and resolve issues with ISU’s Enterprise Software systems, including applications like Chrome River, TigerTracks, CS Gold, and more. This service helps identify the issue type (access, password, or system-related), provides troubleshooting, and coordinates a resolution.
Install the EMS Desktop Client to manage room reservations and event scheduling.
Submit questions or feedback about the ISU website to the Web Communications team for support and improvements.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Faculty can request to have their IVC Classroom sessions recorded to the Zoom Cloud and post their recordings to their Moodle Course. IVC Classes are not recorded by default and will need to be requested.