My Recently Visited Services
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
To request a box retention policy so data cannot be deleted unless expiration passes.
Report ISU wireless or wired network connection issues for troubleshooting.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Faculty can request to have their IVC Classroom sessions recorded to the Zoom Cloud and post their recordings to their Moodle Course. IVC Classes are not recorded by default and will need to be requested.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Reset or change your ISU password using Idaho State University's self-service password management portal.
A Special course is a Non-Academic course that can be used for developing future courses or be a resource page for students or faculty.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Submit a new VPN access to connect securely to the ISU network from off campus.
Submit a request for new desktop software to be installed on your ISU owned equipment.
Idaho State University provides access to public records in accordance with Idaho Public Records Law, and you can use this request to obtain documented information related to public business, unless it is legally exempt.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)
Request a new response template or a modification to an existing response template. Response templates are pre-formatted text that can be used in a Comment.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Install the EMS Desktop Client to manage room reservations and event scheduling.