My Recently Visited Services
Request or renew account access to essential ISU resources, such as Box, Email, VPN, Wireless/Labs for contract and temporary employees.
Request to correct or update data in ISU systems to ensure accurate reporting and processing.
Submit questions or feedback about the ISU website to the Web Communications team for support and improvements.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request service to merge duplicate Banner account records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Request a DocuSign account for your College or Department.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.
Request repair, installation, and/or service of data and network communications cables and telephones.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Report and resolve issues with Argos reporting at ISU. This service helps identify and fix access, password, or functional problems and provides support for troubleshooting and consultation.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Request assistance with locating existing reports or creating new ones based on ISU’s enterprise data systems. Access depends on your authorized data permissions.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Faculty can request to have their IVC Classroom sessions recorded to the Zoom Cloud and post their recordings to their Moodle Course. IVC Classes are not recorded by default and will need to be requested.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.