My Recently Visited Services
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Submit a new VPN access to connect securely to the ISU network from off campus.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Report ISU wireless or wired network connection issues for troubleshooting.
Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.
Request updates, content additions, or new tags for the TigerTracks Knowledge Base and Service Catalog. For technical issues or broken features, please contact the IT Service Desk at help@isu.edu.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Submit this form to request or renew access to ISU accounts and resources for employees, student employees, contractors, temporary employees, and other authorized personnel who do not automatically receive services. Access may include Email, Box, Wireless, Lab, and other approved ISU services.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Reset or change your ISU password using Idaho State University's self-service password management portal.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Idaho State University provides access to public records in accordance with Idaho Public Records Law, and you can use this request to obtain documented information related to public business, unless it is legally exempt.
Request to merge duplicate Banner account records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Request a DocuSign account for your College or Department.
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.