My Recently Visited Services
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Install the EMS Desktop Client to manage room reservations and event scheduling.
To request a box retention policy so data cannot be deleted unless expiration passes.
Request to dispose of or surplus ISU-owned items for Inventory Office review and approval.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Request evaluation or implementation of technology process solutions to enhance departmental operations, including research, recommendations, and prioritization.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Faculty can request to have their IVC Classroom sessions recorded to the Zoom Cloud and post their recordings to their Moodle Course. IVC Classes are not recorded by default and will need to be requested.
Report ISU wireless or wired network connection issues for troubleshooting.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Idaho State University provides access to public records in accordance with Idaho Public Records Law, and you can use this request to obtain documented information related to public business, unless it is legally exempt.
Request a consultation to assess system integration or modifications for seamless data flow.
Request copier repairs or cartridge recharging through ISU’s Print & Copy Center.
Submit a new VPN access to connect securely to the ISU network from off campus.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Students and professors can receive free access to QuickBooks Online through Intuit's Education Program. Professors get a non-expiring license for QuickBooks Online Accountant, while students receive 12 months of QuickBooks Online Plus.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Request installation, activation, relocation, or cable pull for network ports.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.