My Recently Visited Services
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Submit a request for new desktop software to be installed on your ISU owned equipment.
Submit a request for reasonable workplace accommodations that promote an inclusive and accessible environment for ISU employees and prospective employees.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Request for new VPN access to connect securely to the ISU network from off-campus.
Request public records under Idaho Code §§ 74-101 through 74-126.
Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.
Report and resolve issues with ISU’s Enterprise Software systems, including applications like Chrome River, TigerTracks, CS Gold, and more. This service helps identify the issue type (access, password, or system-related), provides troubleshooting, and coordinates a resolution.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Request service to merge duplicate Banner records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request to correct or update data in ISU systems to ensure accurate reporting and processing.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Need more printing funds? Registered students can request additional complimentary funds before the end of the semester.
Request the installation of Banner upgrades or modules to enhance system functionality.
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
Report ISU wireless or wired network connection issues for troubleshooting.
Request evaluation or implementation of technology process solutions to enhance departmental operations, including research, recommendations, and prioritization.