My Recently Visited Services
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Request to merge duplicate Banner account records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request a DocuSign account for your College or Department.
Reset or change your ISU password using Idaho State University's self-service password management portal.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Report and resolve issues with ISU’s Enterprise Software systems, including applications like Chrome River, TigerTracks, CS Gold, and more. This service helps identify the issue type (access, password, or system-related), provides troubleshooting, and coordinates a resolution.
Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)
Use this form to request additional complimentary printing funds when your semester quota is nearly used up.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request to correct or update data in ISU systems to ensure accurate reporting and processing.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.
Request the installation of Banner upgrades or modules to enhance system functionality.
Request copier repairs or cartridge recharging through ISU’s Print & Copy Center.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.