My Recently Visited Services
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request announcements on the TigerTracks home page or to add/change links and content within the TigerTracks portal. If you encounter broken features or technical issues, please get in touch with the IT Service Desk at help@isu.edu.
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Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
A Special course is a Non-Academic course that can be used for developing future courses or be a resource page for students or faculty.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Request computer support for devices owned by ISU that are used by faculty, staff, and students across campus.
Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request support for ISU Student Computing Labs, including temporary access for non-ISU users, consultant assistance, or special lab access. Only instructors or administrative assistants may submit requests. Room reservations must be made separately through the Registrar’s Office.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Request telephone infrastructure support, including the installation of new jacks, relocation of existing jacks, and pulling of cables to keep your workspace connected.
This service allows supervisors to request the removal of an employee’s access to ISU systems due to job changes or termination. Access typically ends on the employee’s last day, but resources can be transferred to another employee if requested in advance.
Request for new VPN access to connect securely to the ISU network from off-campus.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request public records under Idaho Code §§ 74-101 through 74-126.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.