My Recently Visited Services
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request repair, installation, and/or service of data and network communications cables and telephones.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Reset or change your ISU password using Idaho State University's self-service password management portal.
Submit this form to request or renew access to ISU accounts and resources for employees, student employees, contractors, temporary employees, and other authorized personnel who do not automatically receive services. Access may include Email, Box, Wireless, Lab, and other approved ISU services.
Request to merge duplicate Banner account records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request mail forwarding to a new address, temporarily or permanently.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request a new Moodle ISU Community course by completing the form. Ensure you’ve reviewed the Service Sharing Protocol and logged in or created a Community account before submitting your request.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Request updates, content additions, or new tags for the TigerTracks Knowledge Base and Service Catalog. For technical issues or broken features, please contact the IT Service Desk at help@isu.edu.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.
Report and resolve issues with ISU’s Enterprise Software systems, including applications like Chrome River, TigerTracks, CS Gold, and more. This service helps identify the issue type (access, password, or system-related), provides troubleshooting, and coordinates a resolution.
Submit questions or feedback about the ISU website to the Web Communications team for support and improvements.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Submit a new VPN access to connect securely to the ISU network from off campus.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Quickly access the Instructional Technology Resource Center (ITRC) webpage to browse and sign up for faculty training resources in educational technology.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Submit a request to pause your mail delivery by submitting a request to securely hold your mail temporarily or long-term.
ISU faculty and staff can reserve equipment, such as projectors, cameras, and microphones, from the Instructional Technology Resource Center (ITRC) for academic use. Requests must be submitted via the Equipment Reservation Form and picked up in person. Reservations are limited to one week and are subject to availability.