My Recently Visited Services
Request on-campus repair for ISU-owned computer hardware, including monitors and laptops. The repair shop is also an authorized Dell Warranty Service Center.
Request the creation or modification of a DNS entry within the isu.edu domain. New top-level domains require approval.
Request a new or modified custom form in TigerTracks. The service includes form design, implementation, and workflow setup.
Reset or change your ISU password using Idaho State University's self-service password management portal.
Submit a request for scheduled training on ISU-supported software and enterprise applications, including tools like Banner, Req Master, Box, and other university software.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Request on-site audio/visual technical support for ISU’s distance learning and shared instructional classrooms. This service provides direct contacts for assistance with classroom technology, such as projectors, audio systems, control panels, and computers.
Idaho State University provides access to public records in accordance with Idaho Public Records Law, and you can use this request to obtain documented information related to public business, unless it is legally exempt.
Request a Duo token for secure ISU account access if you don’t have a smartphone or work in areas where phones aren’t allowed.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Report ISU wireless or wired network connection issues for troubleshooting.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Request repair, installation, and/or service of data and network communications cables and telephones.
Faculty can request to have their IVC Classroom sessions recorded to the Zoom Cloud and post their recordings to their Moodle Course. IVC Classes are not recorded by default and will need to be requested.
ISU faculty and staff can reserve equipment, such as projectors, cameras, and microphones, from the Instructional Technology Resource Center (ITRC) for academic use. Requests must be submitted via the Equipment Reservation Form and picked up in person. Reservations are limited to one week and are subject to availability.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
A Special course is a Non-Academic course that can be used for developing future courses or be a resource page for students or faculty.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)