My Recently Visited Services
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Submit a new VPN access to connect securely to the ISU network from off campus.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.
Register devices that can’t use WPA-Enterprise (WPA-802.1x, RADIUS)—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
Report issues or request services on the General Assistance form when you cannot find an existing service that meets your specific needs.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Request a DHCP reservation to assign a consistent IP address to a device.
Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.
Request to merge duplicate Banner account records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Submit a request for new desktop software to be installed on your ISU owned equipment.
Reset or change your ISU password using Idaho State University's self-service password management portal.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Request a consultation to assess system integration or modifications for seamless data flow.
ISU faculty and staff can reserve equipment, such as projectors, cameras, and microphones, from the Instructional Technology Resource Center (ITRC) for academic use. Requests must be submitted via the Equipment Reservation Form and picked up in person. Reservations are limited to one week and are subject to availability.
Request the installation of Banner upgrades or modules to enhance system functionality.
Request approval for any Telephone Move, Add, or Change that creates a recurring charge. All requests require approval from both your Account Director and UBO.
Idaho State University provides access to public records in accordance with Idaho Public Records Law, and you can use this request to obtain documented information related to public business, unless it is legally exempt.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Quickly access the Instructional Technology Resource Center (ITRC) webpage to browse and sign up for faculty training resources in educational technology.
Request a DocuSign account for your College or Department.
Use this form to request additional complimentary printing funds when your semester quota is nearly used up.
Request a new Moodle ISU Community course by completing the form. Ensure you’ve reviewed the Service Sharing Protocol and logged in or created a Community account before submitting your request.
Request repair, installation, and/or service of data and network communications cables and telephones.