My Recently Visited Services
Request updates to office addresses and phone numbers in the ISU Directory for faculty and staff.
Request a change to the firewall to get access from your office, home, or VPN to restricted ISU Resources.
Access the Password Reset Portal to change or reset your ISU password. If you forgot your username, the Forgot Username Portal can help you recover it. For additional assistance, contact the IT Service Desk by phone or in person with a photo ID for secure identity verification.
Request access to Adobe Creative Cloud and Acrobat Pro/Express through departmental licensing, supporting design, media creation, and PDF management for faculty and staff.
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Need more printing funds? Registered students can request additional complimentary funds before the end of the semester.
Request printer setup and configuration for ISU-owned devices. This service connects the printer to ISU’s network and ensures your devices are properly set up to print.
Request to have a new Service Catalog Entry created or an existing catalog entry modified.
Request announcements on the TigerTracks home page or to add/change links and content within the TigerTracks portal. If you encounter broken features or technical issues, please get in touch with the IT Service Desk at help@isu.edu.
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Support for troubleshooting and resolving issues in Banner applications to ensure accurate data and smooth operation. (Internet Native Banner - INB or Self-Service Banner - SSB)
Request for new VPN access to connect securely to the ISU network from off-campus.
Request guidance on the appropriate use of copyrighted and licensed digital materials in ISU classroom environments.
ISU offers printer repair services for ISU-owned printers, addressing various hardware issues with pricing estimates available upon request.
Request a metacourse to combine multiple sections into one course, managing content centrally while a child section handles enrollment.
Request service to merge duplicate Banner records by combining data from multiple IDs into one accurate PIDM, ensuring data integrity in the system.
Request to correct or update data in ISU systems to ensure accurate reporting and processing.
Register devices that can’t use 802.1x authentication—like gaming consoles or smart TVs—on ISU’s DeviceNet network through the self-service Device Portal.
A Special course is a Non-Academic course that can be used for developing future courses or be a resource page for students or faculty.
Request public records under Idaho Code §§ 74-101 through 74-126.
Request free access to the full Microsoft Office Suite for all active students, faculty, and staff through the Office 365 Education program.
Request repair, installation, and/or service of data and network communications cables and telephones.
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Sign up for JMP, a free data analysis software available to Idaho State University students and faculty, featuring advanced statistical tools and interactive visualizations for in-depth data exploration.