Network & Connectivity Support

Report problems with Email address, internet access, Wi-Fi, wired connections, and telephone services.

Services (6)

Caller ID Change Request

Request to change or update the caller ID for an ISU phone number to ensure accurate identification on outgoing calls.

Email Address Update Request

Request an updated email alias to reflect a Preferred First Name change in MyISU. The new alias will be added to your existing email account, preserving all current emails and settings. Please ensure that you update your Preferred First Name in MyISU before submitting this request.

Network Problem Report

Report ISU wireless or wired network connection issues for troubleshooting.

Telephone Help Request

Report issues with ISU telephone connections, such as dropped calls, static, or no dial tone.

Wired Network Troubleshooting

Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.

Wireless Network Troubleshooting

Report a problem connecting, staying connected or with speed on the ISU Wireless network.