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Repository of supported applications available to students, faculty, and staff. (Under Construction)
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Articles (12)
Pinned Article
Connect with the IT Service Desk
Need help with IT-related issues? Look no further than the IT Service Desk! Our knowledgeable team is dedicated to providing top-tier assistance to the entire university community.
Pinned Article
Recover your Username or Reset your Password
How to Recover Your ISU Username and Reset Your Password
Cannot enable editing for Office ( MacOS )
Office on mac will not let you edit even if you logged in with a licensed account.
Connect with CAL IT Support
Faculty, Staff, and Students in the College of Arts and Letters (CAL) needing help with issues other than their ISU Account, Moodle, or Canvas can utilize a dedicated support team.
Frequently Asked Questions
Explore the answers to commonly asked questions, categorized by topic for your convenience.
In-Person IT Support Centers
Need in-person technology support? Visit the IT Service Desk, which provides technology assistance to students, faculty, staff, and associates. Locations are available on the Pocatello, Idaho Falls, and Meridian Campuses.
ISU Calendars and Schedules
A list with links to the most common calendars and schedules available at ISU.
Knowledge Base Quick Guide
Regular Maintenance Windows
A description of the regularly scheduled IT Maintenance Windows.
Required Microsoft 11 Update
Official ISU statement regarding the October 14, 2025 required Windows 11 update.
Student Employee Scheduling Procedures
Username Change Request
How to help a customer change their username
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