Knowledge Base

Categories (10)

Academics

• Advising • Cayuse • Collaborate • Financial Aid • ISU Navigate • Registration
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Administrative Applications

• Adobe • Argos • Banner • Chrome River • DocuSign • TeamDynamix • TigerTracks
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Learning Technologies

ISU Canvas • Loom • Moodle • Online Proctoring • Panopto • Zoom
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Personal Accounts

• Duo • GET • Identity Management Portal (IAM) • MyISU • Talent Management System (TMS)
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Network Services

• DeviceNet • eduroam • TigerGuest • TigerNet • VPN
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Collaboration & File Sharing

• Box • EMS • Google •
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Computers, Labs, & Printers

• Lab Information • Lab Locations • Print Services including Paw Print
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Voice Communications

• Jabber • Phones & Voicemail • Single Number Reach
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IT News & Resources

ITS News • ITS ADA Resources
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Software

Repository of supported applications available to students, faculty, and staff. (Under Construction)
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Articles (12)

Pinned Article Connect with the IT Service Desk

Need help with IT-related issues? Look no further than the IT Service Desk! Our knowledgeable team is dedicated to providing top-tier assistance to the entire university community.

Pinned Article Recover your Username or Reset your Password

How to Recover Your ISU Username and Reset Your Password

Cannot enable editing for Office ( MacOS )

Office on mac will not let you edit even if you logged in with a licensed account.

Connect with CAL IT Support

Faculty, Staff, and Students in the College of Arts and Letters (CAL) needing help with issues other than their ISU Account, Moodle, or Canvas can utilize a dedicated support team.

Frequently Asked Questions

Explore the answers to commonly asked questions, categorized by topic for your convenience.

In-Person IT Support Centers

Need in-person technology support? Visit the IT Service Desk, which provides technology assistance to students, faculty, staff, and associates. Locations are available on the Pocatello, Idaho Falls, and Meridian Campuses.

ISU Calendars and Schedules

A list with links to the most common calendars and schedules available at ISU.

Knowledge Base Quick Guide

Regular Maintenance Windows

A description of the regularly scheduled IT Maintenance Windows.

Required Microsoft 11 Update

Official ISU statement regarding the October 14, 2025 required Windows 11 update.

Student Employee Scheduling Procedures

Username Change Request

How to help a customer change their username