Knowledge Base

Categories (10)

Academics

Advising • Cayuse • Collaborate • Financial Aid • ISU Navigate • Registration
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Administrative Applications

Adobe • Argos • Banner • Chrome River • DocuSign • TeamDynamix • TigerTracks
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Learning Technologies

ISU Canvas • Loom • Moodle • Online Proctoring • Panopto • Zoom
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Personal Accounts

Duo • GET • Identity Management Portal (IAM) • MyISU • Talent Management System (TMS)
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Network Services

DeviceNet • eduroam • TigerGuest • TigerNet • VPN
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Collaboration & File Sharing

Box • EMS • Google •
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Computers, Labs, & Printers

Lab Information • Lab Locations • Print Services including Paw Print
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Voice Communications

Jabber • Phones & Voicemail • Single Number Reach
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IT News & Resources

ITS News • ITS ADA Resources
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Software

Repository of supported applications available to students, faculty, and staff. (Under Construction)
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Articles (10)

Pinned Article Connect with the IT Service Desk

Need help with IT-related issues? Look no further than the IT Service Desk! Our knowledgeable team is dedicated to providing top-tier assistance to the entire university community.

Pinned Article Recover your Username or Reset your Password

How to Recover Your ISU Username and Reset Your Password

Update Duo Mobile by Feb 2, 2026 – Avoid Being Locked Out

Learn how to check and update your Duo Mobile app to version 4.85 or newer by February 2, 2026, to avoid being blocked from ISU systems with MFA.

Connect with CAL IT Support

Faculty, Staff, and Students in the College of Arts and Letters (CAL) needing help with issues other than their ISU Account, Moodle, or Canvas can utilize a dedicated support team.

In-Person IT Support Centers

Need in-person technology support? Visit the IT Service Desk, which provides technology assistance to students, faculty, staff, and associates. Locations are available on the Pocatello, Idaho Falls, and Meridian Campuses.

Frequently Asked Questions

Explore the answers to commonly asked questions, categorized by topic for your convenience.

ISU Calendars and Schedules

A list with links to the most common calendars and schedules available at ISU.

Knowledge Base Quick Guide

Regular Maintenance Windows

A description of the regularly scheduled IT Maintenance Windows.

Username Change Request

How to help a customer change their username