Services A-Z (66)
Attempt to look at one request for all access.
Software and Applications / Other Enterprise Software
Request Access to Enterprise-wide Application Software
Teaching & Learning / Classrooms & Computer Labs / Distance Learning
Faculty can have access to the recordings from their Distance Learning Classrooms and Post them into their Moodle ISU Course.
Teaching & Learning / Classrooms & Computer Labs
Request more printing for use in the ISU Computer Labs.
General Counsel
Submit an Affiliation Agreement for review to the Office of General Counsel. "Affiliation Agreements" are contracts between ISU and outside hospitals, facilities, and clinics, which generally do not include an exchange of money. These agreements allow students in the healthcare programs to participate in clinical internship placements and fulfill academic requirements. The process requires submission of a proposed agreement from either party outlining the terms of the agreement.
Other agreements may be categorized as Affiliation Agreements, so please contact the Office of General Counsel if you have any question regarding which contract category to use when submitting an agreement.
If you need to establish an agreement, but do not have a written agreement, contact the Office of General Counsel at extension 3022 or 2683.
Teaching & Learning / Classrooms & Computer Labs
Request A/V support on an ISU campus. Educational Technology Services supports Technical A/V support in both our distance learning classrooms and equipment in shared ISU classrooms on campus.
Software and Applications / Banner
Report a problem encountered when using the Banner System (Internet Native Banner - INB or Self-Service Banner - SSB)
Telephone and Voicemail
Caller ID implementation or change.
Accounts and Access
Request that your ISU Password for Bengalweb, ISU Email, Moodle, etc be changed.
Teaching & Learning / Moodle ISU
A Community course is for those who are not affiliated with ISU but still want a Moodle course.
Teaching & Learning / Classrooms & Computer Labs
Request temporary access to an ISU Computer Lab for your class or event or request assistance from a lab consultant.
Teaching & Learning / Classrooms & Computer Labs
Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.
Computers, Printers, Copiers, Etc
Report a problem with your ISU owned computing equipment or software.
Website Access and Support / BengalWeb
Request content or link change for BengalWeb
Computers, Printers, Copiers, Etc
Submit a request to have your office copier repaired or the toner recharged.
Teaching & Learning / Moodle ISU
Course Evaluations are created to evaluate the instruction of any given course within Moodle. This form is for Course Evaluation Coordinators. If you are not the Course Evaluation Coordinator - please contact your department.
Consulting and Training / Consulting and Development
Request a change to enterprise data, such as user's name, birthdate, etc.
Software and Applications / Desktop Software
Submit a request for new desktop software to be installed on your ISU owned equipment.
Networking & Wireless
Self-service device registration portal for DeviceNet.
Networking & Wireless
Request a DHCP Reservation for a computer or networked device.
Networking & Wireless
Request a new DNS record. Update an existing DNS record. Request the removal of an existing record.
Accounts and Access / Employee Services
Request a DocuSign account for a College or Department.
Consulting and Training / Consulting and Development
On occasion, an individual may have multiple accounts in Banner. This service request is to merge those accounts into one.
Accounts and Access
This form is to be used after updating your Preferred First Name in BengalWeb. This will ensure that your email address aligns with those changes.
Mail Center
Request that we email you when mail and packages arrive at the mail center.
Accounts and Access / Employee Services
Request account services for a student employee, affiliate/adjunct faculty, temporary, or retired employee.
Teaching & Learning / Digital Media Services
The ITRC has equipment available for check out to support academic purposes at ISU.
Software and Applications / Other Enterprise Software
Report a Problem using software other than Banner System
Telephone and Voicemail
Report a problem with your telephone by filling out a NetCom workorder.
Software and Applications / Reporting
Report a problem with Argos
Networking & Wireless
Request a change to the firewall to get access from your office, home or VPN to restricted ISU Resources.
General Counsel
Submit a general contract for review to the Office of General Counsel. “Contract” means any document, electronic or physical, that requires ISU signature or that may impose obligations on ISU or may obligate another party, including, but not limited to:
Addendums; Agreements; Amendments/Changes; Consultant Agreements; Employment Contracts- including Family Medicine Residents; End User License Agreements; Equipment Rentals and Leases; LOA - Letters of Agreement; LOI - Letters of Intent; Licensing Agreements; Modifications; MOA – Memorandums of Agreement; MOU – Memorandums of Understanding; Purchases or Sale of Goods and Services; Real Estate Agreements – purchases, sales, rentals, licenses, and leases; Service Agreements; Terms and Conditions; and Warranties.
Teaching & Learning / Classrooms & Computer Labs
Headphone checkout in Rendezvous and Library computer lab.
Consulting and Training / Consulting and Development
Request consultation regarding integration
Website Access and Support
Point of Contacts for the ISU website - isu.edu
Consulting and Training / Training
Request information technology related training
Consulting and Training / Training
Sign-up for a wide variety of workshops. Implement specific tools in Moodle, discuss concepts in course design, or learn other tools that assist in an online learning environment.
Software and Applications / Desktop Software
Request to be given a copy of JMP software and ISU license.
Student Employment Opportunities
If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.
Mail Center
Request a mail forward to have your mail sent to a new address temporarily or permanently.
Mail Center
Establish a permanent or temporary mail hold.
Teaching & Learning / Moodle ISU
A Metacourse is when two or more Academic courses are combined into one.
Networking & Wireless
Installing new network jacks, modifying existing network jacks, pulling network cables, etc.
Networking & Wireless
Report a network outage or problem.
Software and Applications
Computers, Printers, Copiers, Etc
Request to have a new ISU printer setup and connected to.
Computers, Printers, Copiers, Etc
Requesting repair services from the on-campus Electronics Repair Shop, which offers repair for broken computer hardware, monitors, etc.
Computers, Printers, Copiers, Etc
Request repair services for a broken printer or to have toner cartridge recharged.
Consulting and Training / Consulting and Development
Process enhancement needs or opportunities
Public Record Requests
Request public records under Idaho Code §§ 74-101 through 74-126
Accounts and Access / Employee Services
Request to remove an employee's access due to a change in duties or termination.
Website Access and Support / BengalWeb
Report an issue with BengalWeb
Software and Applications / Desktop Software
This service is reserved and used for requesting a quote for any of the Adobe enterprise licensed software. All Adobe software must be purchased with a purchase order. PCard purchases for this software is not allowed.
Software and Applications / Reporting
Request or Find a Report utilizing the ISU enterprise database information
Teaching & Learning
Submit a scantron test for grading by the IT Service Desk.
Software and Applications / Banner
Request Software Upgrade / Install
Teaching & Learning / Moodle ISU
A Special course is a Non-Academic course that can be used for developing future courses or be a resource page for students or faculty.
Consulting and Training / Consulting and Development
Assistance in determining whether a system enhancement is economically, technologically and organizationally beneficial
Telephone and Voicemail
ITS is responsible for all telephone moves, adds, or changes. This includes but is not limited to: installing new telephone jacks, moving existing telephone jacks, pulling telephone cables, etc. Any new service that will result in a recurring fee will require an approved Telephone Privileges Request.
Telephone and Voicemail
This form is required for any Telephone Move, Add, or Change that will result in a new recurring charge.
Computers, Printers, Copiers, Etc
Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.
Total Copy Center
Submit a job for printing to the ISU Total Copy Center from our online portal.
Teaching & Learning / Digital Media Services
Faculty can request to digitize VHS/DVD segments for Moodle ISU, or edit videos from Distance Learning class recordings.
Networking & Wireless
Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.
Networking & Wireless
Report a problem connecting, staying connected or with speed on the ISU Wireless network.
Teaching & Learning / Web Conferencing & Collaboration
The ISU Zoom Account allows faculty/staff to use web conferencing.