Services A-Z (66)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Access Request

Attempt to look at one request for all access.

Access to Other Enterprise Software

Request Access to Enterprise-wide Application Software

Access Video Classroom Recording

Faculty can have access to the recordings from their Distance Learning Classrooms and Post them into their Moodle ISU Course.

Additional Printing or Printing Refund

Request more printing for use in the ISU Computer Labs.

Affiliation Agreement

Submit an Affiliation Agreement for review to the Office of General Counsel. "Affiliation Agreements" are contracts between ISU and outside hospitals, facilities, and clinics, which generally do not include an exchange of money. These agreements allow students in the healthcare programs to participate in clinical internship placements and fulfill academic requirements. The process requires submission of a proposed agreement from either party outlining the terms of the agreement.

Other agreements may be categorized as Affiliation Agreements, so please contact the Office of General Counsel if you have any question regarding which contract category to use when submitting an agreement.

If you need to establish an agreement, but do not have a written agreement, contact the Office of General Counsel at extension 3022 or 2683.

Audio/Visual Support

Request A/V support on an ISU campus. Educational Technology Services supports Technical A/V support in both our distance learning classrooms and equipment in shared ISU classrooms on campus.

B

Banner Problem

Report a problem encountered when using the Banner System (Internet Native Banner - INB or Self-Service Banner - SSB)

C

Caller ID Change

Caller ID implementation or change.

Can't Log into Account

Request that your ISU Password for Bengalweb, ISU Email, Moodle, etc be changed.

Community Course

A Community course is for those who are not affiliated with ISU but still want a Moodle course.

Computer Lab Assistance

Request temporary access to an ISU Computer Lab for your class or event or request assistance from a lab consultant.

Computer Lab Promotional Wallpaper

Request to have a wallpaper promoting a university sponsored event to be displayed to lab users.

Computer Problem

Report a problem with your ISU owned computing equipment or software.

Content or Link Change

Request content or link change for BengalWeb

Copier Repair

Submit a request to have your office copier repaired or the toner recharged.

Course Evaluation

Course Evaluations are created to evaluate the instruction of any given course within Moodle. This form is for Course Evaluation Coordinators. If you are not the Course Evaluation Coordinator - please contact your department.

D

Data Change

Request a change to enterprise data, such as user's name, birthdate, etc.

Desktop Software

Submit a request for new desktop software to be installed on your ISU owned equipment.

DeviceNet Registration

Self-service device registration portal for DeviceNet.

DHCP Reservation

Request a DHCP Reservation for a computer or networked device.

DNS Change

Request a new DNS record. Update an existing DNS record. Request the removal of an existing record.

DocuSign Departmental Request

Request a DocuSign account for a College or Department.

Duplicate Account Merge (PIDM)

On occasion, an individual may have multiple accounts in Banner. This service request is to merge those accounts into one.

E

Email Address Update Request

This form is to be used after updating your Preferred First Name in BengalWeb. This will ensure that your email address aligns with those changes.

Email Notification of Mail

Request that we email you when mail and packages arrive at the mail center.

Employee Account, Request or Renew

Request account services for a student employee, affiliate/adjunct faculty, temporary, or retired employee.

Equipment Reservation

The ITRC has equipment available for check out to support academic purposes at ISU.

Experiencing a Problem using Enterprise Software

Report a Problem using software other than Banner System

Experiencing a Telephone Problem

Report a problem with your telephone by filling out a NetCom workorder.

Experiencing an Argos Problem

Report a problem with Argos

F

Firewall Rule Change

Request a change to the firewall to get access from your office, home or VPN to restricted ISU Resources.

G

General Contract

Submit a general contract for review to the Office of General Counsel. “Contract” means any document, electronic or physical, that requires ISU signature or that may impose obligations on ISU or may obligate another party, including, but not limited to:

Addendums; Agreements; Amendments/Changes; Consultant Agreements; Employment Contracts- including Family Medicine Residents; End User License Agreements; Equipment Rentals and Leases; LOA - Letters of Agreement; LOI - Letters of Intent; Licensing Agreements; Modifications; MOA – Memorandums of Agreement; MOU – Memorandums of Understanding; Purchases or Sale of Goods and Services; Real Estate Agreements – purchases, sales, rentals, licenses, and leases; Service Agreements; Terms and Conditions; and Warranties.

H

Headphone Checkout in ITS computer labs

Headphone checkout in Rendezvous and Library computer lab.

I

Integration

Request consultation regarding integration

ISU Website

Point of Contacts for the ISU website - isu.edu

IT Training

Request information technology related training

ITRC On-Demand Training

Sign-up for a wide variety of workshops. Implement specific tools in Moodle, discuss concepts in course design, or learn other tools that assist in an online learning environment.

J

JMP Software

Request to be given a copy of JMP software and ISU license.

Join the ITS Team

If you enjoy helping people and solving problems, and like to learn about technology, the IT Service Desk is the place for you. We hire students of all majors. We offer flexible schedules and a fun and friendly work environment.

M

Mail Forward

Request a mail forward to have your mail sent to a new address temporarily or permanently.

Mail Hold

Establish a permanent or temporary mail hold.

Metacourse

A Metacourse is when two or more Academic courses are combined into one.

N

Network Move, Add or Change.

Installing new network jacks, modifying existing network jacks, pulling network cables, etc.

Network Problem

Report a network outage or problem.

New Mailing List

New Printer Setup

Request to have a new ISU printer setup and connected to.

P

PC Repair

Requesting repair services from the on-campus Electronics Repair Shop, which offers repair for broken computer hardware, monitors, etc.

Printer Repair

Request repair services for a broken printer or to have toner cartridge recharged.

Process Enhancement

Process enhancement needs or opportunities

Public Records Request

Request public records under Idaho Code §§ 74-101 through 74-126

R

Removing Access

Request to remove an employee's access due to a change in duties or termination.

Report a Bengalweb Problem

Report an issue with BengalWeb

Request Adobe Software

This service is reserved and used for requesting a quote for any of the Adobe enterprise licensed software. All Adobe software must be purchased with a purchase order. PCard purchases for this software is not allowed.

Request or Find a Report

Request or Find a Report utilizing the ISU enterprise database information

S

Scantron Test Grading

Submit a scantron test for grading by the IT Service Desk.

Software Upgrade / Install

Request Software Upgrade / Install

Special Course

A Special course is a Non-Academic course that can be used for developing future courses or be a resource page for students or faculty.

System Analysis

Assistance in determining whether a system enhancement is economically, technologically and organizationally beneficial

T

Telephone Moves, Adds, or Changes

ITS is responsible for all telephone moves, adds, or changes. This includes but is not limited to: installing new telephone jacks, moving existing telephone jacks, pulling telephone cables, etc. Any new service that will result in a recurring fee will require an approved Telephone Privileges Request.

Telephone Privileges Request

This form is required for any Telephone Move, Add, or Change that will result in a new recurring charge.

Toner Cartridge Recharge

Request toner cartridge recharge through the on-campus Electronics Repair Shop which offers cartridge recharge services for printers, copiers, and multi-function machines.

Total Copy Center Job

Submit a job for printing to the ISU Total Copy Center from our online portal.

V

Video Editing Assistance

Faculty can request to digitize VHS/DVD segments for Moodle ISU, or edit videos from Distance Learning class recordings.

W

Wired Network Troubleshooting

Report a problem reaching the internet, internal ISU resources or with network related error messages on a wired network.

Wireless Network Troubleshooting

Report a problem connecting, staying connected or with speed on the ISU Wireless network.

Z

Zoom Account

The ISU Zoom Account allows faculty/staff to use web conferencing.